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Customer Support Specialist with German

Lodgify

Role overview

Qualifications

  • Native or professional fluency in written and spoken German (C1/C2 level)
  • Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment
  • Strong technical aptitude with a knack for logical troubleshooting and problem-solving
  • Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice

Responsibilities

  • Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone
  • Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO
  • Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence
  • Collaborate with internal technical and product teams to report product feedback and improve our platform functionality

Key facts

Hard skills

Software As A Service (SaaS) Case Management Tools Internal Documentation Zendesk

Other skills

  • Communication
  • Problem Solving
  • Teamwork
  • Adaptability
  • Empathy

About the company

Lodgify logo

Lodgify

Computer Software / SaaS

Lodgify is a fast-growing startup focused on building vacation rental software that enables property owners and managers to independently manage and market their business online. We are an international team of more than 290 people and 50 different nationalities in the heart of Barcelona, and we've been featured twice in Wired's 100 Hottest European startups list.

Company details

Company typeSME
IndustryComputer Software / SaaS
Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

⭐ Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ Role Overview

Join Lodgify as a German-speaking Customer Support Specialist and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.

 


⭐ How will you make an impact?

  • Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.

  • Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.

  • Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.

  • De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.

  • Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.

  • Maintain precise documentation and share insights that elevate our customer support knowledge base.


    • ⭐ What makes you a great fit?

  • Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.

  • Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.

  • Strong technical aptitude with a knack for logical troubleshooting and problem-solving.

  • Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.

  • Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.

  • A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.

    • Why you’ll love us:
    You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

    What's in it for you?

    🌎 The freedom to work from home.
    💰Salary in EUR/USD!
    🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
    💟 Great culture & working environment with an international team of over 60 different nationalities.
    🤑 Boost your earning potential with our referral program that offers paid compensation.
    📈 Dive into a career adventure with endless opportunities for growth and development.
    💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

    So, what are you waiting for? Apply now!
    All applications and CVs must be submitted in English 😉

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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