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Customer Support Engineer

Role overview

Qualifications

  • Technical support experience
  • Strong problem-solving skills
  • Experience with database queries
  • Knowledge of debugging and integrations

Responsibilities

  • Provide technical support via chat and email
  • Investigate and solve issues related to different products
  • Debug and troubleshoot integrations
  • Prepare and run queries in the database

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Problem Solving
  • Teamwork

About the company

MGID logo

MGID

AdTech & Programmatic Advertising

Santa Monica-based MGID is one of the first native performance advertising platforms worldwide. Our platform serves thousands of publishers w/billions of news stories, all while delivering marketing solutions for advertisers that key into consumer interests without disrupting their online experience. MGID’s performance-driven approach ensures relevant, engaged and genuinely interested visitors to its customers’ websites, increasing traffic and revenue by maintaining the quality and relevance online users expect. Established in 2007, MGID has provided quality content distribution to lifestyle and entertainment publishers globally.

Company details

Company typeSME
IndustryAdTech & Programmatic Advertising
Company size501 - 1000

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Job description

MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we’re creating innovative technologies, and with your help, we aim to reach even greater heights.

As a Customer Support Engineer, you will have a chance to join our Support team and provide a high-level technical support of MGID system.

What You'll Do:

  • Technical support via chat and email

  • Investigating and solving issues related to different products

  • Debug and troubleshooting integrations

  • Preparing and running queries in DB

  • Widgets Design

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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