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Implementation & Training Specialist

Vehlo

Role overview

Qualifications

  • Experience with CRM platforms
  • Strong communication skills
  • Ability to work collaboratively with customers and teams
  • Knowledge of auto repair industry is a plus

Responsibilities

  • Own the initial setup of CRM and online service scheduler for new customers
  • Provide guidance to shop owners on leveraging CRM software
  • Be the go-to resource for email and CRM execution across Aftermarket product lines
  • Act as the primary point of escalation for customer issues using OSS + CRM

Key facts

Hard skills

Customer Success Management System Configuration Email Marketing Service Planning

Other skills

  • Communication
  • Problem Solving

About the company

Vehlo logo

Vehlo

Computer Software / SaaS

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes. Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.   Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes.   Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.

Company details

IndustryComputer Software / SaaS
Company size201 - 500

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Job description

Implementation & Training Specialist

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About the Role: 

We’re looking for a CRM Onboarding Specialist to support the Aftermarket division with the implementation, configuration, and ongoing management of workflows on behalf of our customers within the Vehlo CRM platforms. 

You’ll work closely with our customer base and the customer success teams to deliver a positive seamless experience during onboarding. 

What You’ll Do: 

  • Own the initial setup of CRM and online service scheduler for new customers, ensuring templates, triggers, and logic are properly implemented. Continue to provide support and check on customers throughout the relationship. 

  • Provide guidance and recommendations to our shop owners on how to leverage their CRM software to drive new customer acquisition, repeat customers and upsell their services. 

  • Be the go-to resource for email and CRM execution across Aftermarket product lines. 

  • Adapt and expand role responsibilities as business needs evolve and new CRM technologies emerge 

  • Primary point of escalation for product & customer issues for those using OSS + CRM. 

Travel Requirement: less than 5% 

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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