Senior Analyst, Technical Implementation

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Senior Analyst in Technical Implementation will have a solid foundation in software implementation and data integration. This individual must demonstrate the capabilities required to plan, analyze, configure, implement, and support a complex, multi-step workflow solution at a large healthcare organization. To be successful in this role, the individual requires strong data analysis, critical thinking, and client management skills, as well as the ability to collaborate with cross-functional teams to meet project milestones and deliver measurable performance outcomes. Will approach problem-solving challenges independently, have a strong attention to detail, understands general data integration workflows, and has a passion for implementing quality software solutions.

Job Competencies

• Teamwork/Collaboration – Helps orient and train new hires. Provides mentorship to other members of the team. Proactively identifies opportunities for internal process improvement initiatives, proposes solutions, and leads execution of solutions. Establishes trust and strong working relationships with all team members and across departments.

• Communication – Demonstrates strong written and verbal communication skills. Owns customer facing and internal communication of complex issues and risks. Proactively provides project updates and communicates risks to internal stakeholders. Effectively escalates project and customer issues and risks to Manager as needed.

• Implementation Management – Creates and manages implementation plan to ensure successful, on time go-live. Reviews and signs off on large deliverables prior to delivery to Operations or client IT. Independently identifies implementation risks and escalations and shares considerations and proposed resolution steps with manager for review and approval. Manages communication, documentation, and resolution once path forward is determined.

• Analytics - Experienced in data integration, data analytics, QA processes, and software workflow design (e.g., using SQL server or equivalent to query large data sets, creating technical process flows, learning database tables, creating .json/.txt files.). Advanced understanding of common healthcare data exchange methods such as HL7, extracts, and API.

• Organization – Shows an organized and process-driven mentality. Effectively organizes/tracks daily tasks, prioritizes assignments, and meets deadlines. Comfortable with ambiguity and performing tasks autonomously without direct oversight or direction.

• Professional - Coachable, hungry for feedback, and dedicated to continuous self-improvement. Completes required education and professional certification to further self-development. Shows initiative to learn and grow from leaders as well as peers.

Essential Job Functions

• Experienced in project management (e.g., lead meetings, draft status reports, develop/manage project plans, track issues, identify risks, develop/monitor resource plans, etc.)

• Experience working with real-time data integration (HL7) or managing daily file intake processes for software solutions

• Ability to work on multiple projects at once, prioritize and execute many tasks, and resolve issues quickly

• Comfortable with ambiguity and performing tasks autonomously without direct oversight or direction

• Experience building and managing client relationships

• Keen attention to detail, self-motivated, and service-oriented

• General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services

• Experience working with electronic health record (EHR) systems

• Solid understanding of workflow systems and their application to operations business process improvement

• Experience creating detailed software process flows and documenting product requirements

Employment Qualifications

Desired Work Experience

5 to 7 Years

Desired Education

Bachelors Degree or Equivalent Experience

Other Preferred Knowledge, Skills and Abilities

• Experienced in project management (e.g., lead meetings, draft status reports, develop/manage project plans, track issues, identify risks, develop/monitor resource plans, etc.)

• Experience working with real-time data integration (HL7) or managing daily file intake processes for software solutions

• Ability to work on multiple projects at once, prioritize and execute many tasks, and resolve issues quickly

• Comfortable with ambiguity and performing tasks autonomously without direct oversight or direction

• Experience building and managing client relationships

• Keen attention to detail, self-motivated, and service-oriented

• General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services

• Experience working with electronic health record (EHR) systems

• Solid understanding of workflow systems and their application to operations business process improvement

• Experience creating detailed software process flows and documenting product requirements

• This position pays between $84,000-126,000 based on experience 

This posting addresses s state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble