Business Analyst

Company Description

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development. Arηs Group was acquired by Accenture in July 2024. 

Job Description

• Maintain productive relationships with business and technology stakeholders.
• Facilitate discovery sessions and workshops to capture and validate high-level business requirements sufficient to evaluate potential solution options while maintaining a streamlined demand management process.
• Analyse current-state business processes and identify opportunities for simplification, standardisation, automation, and digital enablement, challenging low-value requirements that drive unnecessary complexity or implementation costs.
• Inform stakeholders of their obligations to adhere to technical standards, policies, and processes, including cybersecurity, hosting architecture, accessibility, data privacy, and branding requirements.
• Maintain awareness of available services and platforms and guide business demands to the appropriate service owners or, where appropriate, solution architects for solution option assessment.
• Assess business demands for business value, strategic alignment, risks, dependencies, complexity, and implementation considerations.
• Prepare demand assessment materials and recommendations to support governance and prioritisation processes.
• Lead requirements elicitation and business analysis activities for assigned projects, documenting business requirements at a level of detail sufficient to support solution design, development, and testing.
• Establish and maintain requirements traceability and manage requirement changes throughout the project lifecycle.
• Participate in solution design workshops and reviews, ensuring business requirements are accurately reflected in proposed solutions.
• Develop business test scenarios and acceptance criteria, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and coordinate business user participation in testing activities.
• Support deployment planning and go-live readiness assessments to ensure successful handover to operations, service management, and support teams.
• Participate in post-implementation reviews to capture lessons learned and contribute to benefits realisation assessments.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related discipline.
• Minimum 7 years of professional experience performing business analysis activities across the full solution lifecycle, including requirements elicitation, analysis, solution design support, testing, implementation, and transition to operations.
• Expert knowledge of spoken and written English.
• Knowledge of French or another official UN language is desirable but not mandatory.
• Experience in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) , Microsoft 365 collaboration tools (Teams and SharePoint), Microsoft Copilot and Microsoft Visio.
• Experience in business process analysis and modelling using BPMN, UML, or equivalent process modelling techniques.
• Demonstrated professional experience working with medium- to large-scale, cross-functional systems in an international context.
• Experience working within established project frameworks (e.g. PRINCE2 or PMI) and delivery approaches (Agile or Hybrid).
• Experience with major IT platforms such as Salesforce, Microsoft Office 365, and Microsoft Power Platform.
• Experience with citizen and fusion development approaches.
• Experience with Robotic Process Automation (RPA) or orchestration of AI-powered workflows.
• Experience defining governance and prioritisation models for technology demand within an international organisation.
• Experience working with the United Nations or other international or multinational organisations.
• Strong business/client engagement skills and ability to establish effective working relationships with subject matter experts, business stakeholders, and senior leadership.
• Ability to manage requirements throughout their lifecycle, including elicitation, prioritisation, traceability, change control, and business acceptance.
• Strong interpersonal skills and ability to work effectively in a multicultural environment.
• Strong analytical skills with the ability to rapidly gather and consolidate information from multiple sources.
• Excellent written communication skills and ability to produce high-quality documentation.
• Ability to produce user stories, BPMN flows, UML diagrams, wireframes, report mock-ups, and other artefacts for validating requirements and informing solution design.
• Understanding of IT project management, change management, and system development lifecycle processes, with the ability to discuss application and data-oriented technical topics.
• Ability to collaborate effectively with international, multicultural, and multidisciplinary teams across different time zones.
• Highly organised with the ability to work effectively under pressure.
• Proactive, flexible, resourceful, and able to work independently.
• High level of competence with Microsoft Office and Microsoft Visio.
• Familiarity with administrative and/or health data management business domains.

Desirable:

• Professional qualification or foundation certification in Business Analysis methodologies (e.g. IIBA CCBA/CBAP, PMI-PBA).
• Advanced degree in Data Management, Business Administration, or a related field.