Position Summary:
As a Practice Manager, you will play a pivotal role in the efficient operation of the clinic, serving as a leader and coordinator for administrative, and clinical teams. Working directly with the physician, you will oversee the delivery of exceptional primary healthcare services and ensure the highest standards of patient care management. This multifaceted position requires a balance of clinical expertise and administrative acumen, focusing on optimizing workflows, enhancing patient satisfaction, and maintaining compliance with regulatory and practice standards. Additionally, you will be responsible for fostering a collaborative and professional work environment while driving continuous improvement initiatives to support the facility’s goals and objectives.
Essential Functions:
To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations.
- Prepare examination and treatment rooms by setting up necessary instruments and equipment, ensuring all tools are sterilized and ready for use. Maintain and organize supplies and equipment to facilitate efficient treatment delivery.
- Assist in scheduling diagnostic tests and treatments for patients, ensuring timely and accurate coordination of care. Provide support in maintaining patient files and records, compiling technical and statistical data as needed for reports.
- Order and maintain clinical and office supplies, ensuring that inventory levels are sufficient to meet the needs of the practice. Oversee equipment standards and ensure all devices are in proper working order.
- Ensure compliance with the practice’s standards, policies, and procedures, particularly regarding patient confidentiality and safety. Monitor adherence to these standards among staff and address any issues that arise.
- Offer support and assistance to staff members, providing training as needed to ensure a high level of competency and resolve any concerns. Lead recruitment efforts for hourly positions and manage the onboarding process for new hires.
- Conduct performance reviews and disciplinary actions for clinical staff, ensuring that performance standards are met and addressing any issues promptly. Monitor staff schedules, approve timesheets, and manage attendance to maintain adequate staffing levels.
- Complete incident reports as necessary and report all workers’ compensation claims to Human Resources, maintaining a safe and secure environment for staff and patients.
- Demonstrate regular and reliable attendance, actively contributing to the overall success of the healthcare team. Perform other duties as assigned by the area practice manager, adapting to the needs of the practice.
- Supervise employees by planning, assigning, and scheduling work. Review completed work to ensure quality standards are met and provide training to staff as needed. Oversee productivity and offer recommendations for hiring, termination, and pay adjustments, though final decisions are made by higher management.
- Direct, supervise and coordinate the functions and activities of clinics including systems, budget, materials management, human resources, data processing and maintenance.
- Direct daily operations to include registration, cash collection, charge preparation, referral/authorizations.
Knowledge, Skills, & Abilities:
The requirements listed below are representative of the knowledge, skills, and abilities required:
- High school diploma or GED.
- A minimum of 3 years of experience in a clinical setting, with at least 1 year in a lead or supervisory role.
- Proficient in navigating multiple computer systems and using practice management software for electronic medical record-keeping. Capable of scribing chart notes as directed by the provider. Knowledgeable in Microsoft Office applications.
- Understanding of medical practice and organizational policies to administer patient care effectively.
- Familiarity with examination, diagnostic, and treatment room procedures.
- Skilled in the use and maintenance of medical equipment and instruments necessary for patient care.
- Awareness of common safety hazards and precautions to establish a safe working environment.
- Competence in documenting and maintaining accurate patient care records.
This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.
Physical and Mental Demands:
The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
- Physical Requirements:
- Occasionally required to stand, walk, and sit for extended periods.
- Use hands to handle objects, tools, or controls; reach with hands and arms.
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
- Occasionally lift, push, pull, or move up to 20 pounds.
- Vision Requirements:
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.
