Service Support Specialist II

Work Schedule

Environmental Conditions

Job Description

Service Support Specialist II 

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join us at Thermo Fisher Scientific as a Technical Application Specialist II, where you'll provide expert technical support and training for scientific products and solutions. In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.

REQUIREMENTS:
• Advanced Degree with no prior experience, or Bachelor's Degree plus 2 years of hands-on laboratory experience in relevant scientific techniques
• Preferred Fields of Study: Life Sciences, Chemistry, or related scientific field
• Medical Laboratory Scientist/Clinical Laboratory Scientist certification preferred for clinical diagnostic positions
• Strong scientific knowledge in one or more core areas: molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry
• Excellent verbal and written communication skills for technical support delivery
• Proven ability to quickly learn complex scientific/technical information
• Strong problem-solving and analytical capabilities
• Proficiency in CRM systems and standard office software
• Fluent English required; additional language skills highly valued
• Customer service mindset with ability to explain complex concepts clearly
• Excellent organizational skills and ability to manage multiple priorities
• Ability to work both independently and collaboratively in a team environment
• May require up to 10-30% travel depending on position
• Flexibility to support global customer base