Field Service Engineer - SF Bay Area, CA

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
 

Within our Instrument & Enterprise Services (IES) organization, you'll join a collaborative team of technical professionals dedicated to maximizing laboratory uptime and helping customers achieve their scientific goals.

Discover Impactful Work

As a Field Service Engineer, you'll keep customer laboratories operating at peak performance through installation, maintenance, calibration, and repair of laboratory equipment. Your work minimizes downtime, protects critical research, and enables scientific discovery.

You'll work independently while partnering with technical, sales, and customer support teams to deliver exceptional service and solve technical challenges.  You'll receive comprehensive training and ongoing support to build your technical expertise while developing into an independent field service professional.
 

Location

This is a remote role based in the San Francisco Bay Area, CA.  Please note that relocation assistance is not provided for this position.  Travel throughout the assigned territory, including overnight travel when needed (approximately 50–75%).

A Day in the Life

• Install, maintain, calibrate, troubleshoot, and repair laboratory equipment, including incubators, centrifuges, refrigerators, freezers, and related instrumentation.
• Diagnose electrical, mechanical, and refrigeration issues using schematics, service documentation, diagnostic software, and test equipment.
• Deliver an exceptional customer experience through responsive communication, technical expertise, and dependable service.
• Collaborate with cross-functional teams to resolve customer issues and identify opportunities for additional products and services.
• Continuously develop technical knowledge through product training, safety programs, and industry updates.
• Manage daily service operations by scheduling customer visits, responding to customer communications, completing field service reports, ordering parts, and maintaining accurate service documentation.
   

Keys to Success

Education

• High school diploma or equivalent required.
• Technical certificate, Associate's degree, Bachelor's degree in HVAC, Engineering, Electronics, or a related field preferred.

Experience

• Experience troubleshooting, repairing, or maintaining electrical, mechanical, or electromechanical equipment preferred.
   

Knowledge, Skills, and Abilities

• Ability to troubleshoot electromechanical equipment using electrical schematics, technical documentation, and diagnostic tools such as digital multimeters, temperature measurement devices, and pressure gauges.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities independently.
• Ability to communicate technical information clearly to customers and colleagues.
• Excellent customer service, communication, and relationship-building skills.
• Proficiency with Windows, Microsoft Office, and service management software.
• Commitment to safety, quality, and continuous learning.
   

Work Environment

• Lift up to 50 pounds with assistance and routinely move equipment weighing 25–30 pounds.
• Stand, bend, kneel, climb, and work in confined spaces during equipment installation and service.
• Work safely in laboratory, healthcare, manufacturing, and cleanroom environments while wearing required PPE.

Other

• Must be legally authorized to work in the United States without sponsorship now or in the future. 
• Must be able to pass a comprehensive background check and drug screen. 
• Maintain a valid driver's license and safe driving record.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards