Patient AR Supervisor

The Supervisor, Patient AR will be responsible for supervising the daily operations of the Patient AR team.  This role functions as a leader and subject matter expert related to Patient AR.  

Responsibilities: 

• Oversee day to day responsibilities of the Patient AR staff.  

• Ensure the team is well versed in customer service. 

• Ensures patient accounts are billed accurately, timely and in a compliant manner. 

• Review and approve collection adjustments (write-offs, collection agency referral, probate, etc.) within designated range.  

• Maintain patient bad debt at target levels. 

• Responsible for managing and maintaining Patient A/R days in compliance with established benchmarks. 

• Perform monthly staff account audits to determine accuracy and error ratings. 

• Work with manufacturer and Foundation/Patient Assistance representatives to streamline processes and ensure policy and procedures are followed. 

• Develop, review and update benchmarks for staff and monitor staff levels as appropriate to meet benchmarks. 

• Manage employee relations issues appropriately as needed and participate in disciplinary decisions and counseling process. 

• Work closely with members of management team to collaborate regarding shared issues. 

Key Competencies:  

• Excellent customer service skills.  

• Excellent interpersonal and communication skills. 

• Demonstrates positive and professional behavior in the workplace. 

• Ability to monitor/access performance of self, other individuals, or organization to recommend improvement to workflow, processes, and procedures.  

• Knowledge of clinic office procedures, medical practice and medical terminology including drug indications. 

• Strong organizational skills and attention to detail 

• Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook, payer sites), database and patient scheduling and other medical information systems. 

Qualifications:   

• Customer Service background preferred  

• Knowledge of ICD10, CPT and HCPCS codes required. 

• Strong technical skills in Microsoft Office Suite (Word, Excel, PowerPoint). 

• Associates degree or equivalent experience required.  

• 1+ years of experience in a community oncology setting preferred. 

• 3+ years of RCM healthcare experience required including authorizations. 

• 2+ years of supervisor experience preferred. 

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

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