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Patient Access Manager

Peak Physical Therapy

Role overview

Qualifications

  • High school diploma or equivalent
  • 4+ years of experience in healthcare patient access or front-office operations
  • 2+ years of direct people leadership experience
  • Experience leading and coaching remote teams

Responsibilities

  • Lead and develop a territory-aligned team of remote Patient Care Coordinators
  • Manage and allocate PCC-R coverage to support clinic volume demands
  • Oversee and ensure consistent execution of patient access workflows
  • Monitor territory access metrics and implement corrective action plans

Key facts

  • Remote from: Alabama (USA)
  • Full time
  • Senior (5-10 years)
  • English

Hard skills

Patient Administration Systems Performance Management Health Care Industry Electronic Referrals Medflow EMR Multi-Site Accounting Region Management

Other skills

  • Team Leadership
  • Scheduling
  • Lateral Communication
  • Accountability
  • Engagement Skills
  • Collaboration

About the company

Peak Physical Therapy logo

Peak Physical Therapy

Physical, Occupational & Speech Therapy

We are part of the Upstream Rehabilitation family of clinical care, a leading operator of outpatient physical therapy clinics in the United States. While our business has local roots and a passion for serving our community through superior patient care as well as charitable initiatives, we also have the educational and clinical resources that are only possible to access through a larger company like Upstream. Peak Physical Therapy and Sports Medicine was founded in December of 2000 with our first clinic in McKinney, Texas. Our focus has been in orthopedics and sports medicine including comprehensive biomechanical assessments utilizing cutting edge technology, (FCE) Functional Capacity Evaluations, specialized spine and sacroiliac treatment, Custom Splinting and Orthotics, women’s health, TMJ treatment, and sports enhancement and endurance training. Peak has a strong ethical and moral conviction that guides all business and patient care decisions. We will always place the well being of the patient first and remain above reproach when dealing with the business of physical therapy. Our clinicians have years of combined orthopedic physical therapy experience and have a personal concern for each patient. Once becoming a patient at Peak, it becomes evident that you have entered a friendly, comfortable and professional atmosphere where the goal is to help you return to your optimal level of health, well-being and function, whether that’s returning to a sport, a job or a way of life. We strive to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates, and we commit to continue to focus on diversifying every level of our workforce accordingly.

Company details

IndustryPhysical, Occupational & Speech Therapy
Company size1001 - 5000

Links

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Job description

Upstream Rehabilitation is looking for a Patient Access Manager to join our team!

 

Title: Patient Access Manager

Location Type: Remote-Must reside in US

 

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion.

We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization.

The Role:

Join the Upstream Rehabilitation team as a Patient Access Manager, where you’ll play a key role in delivering meaningful patient experiences. This remote leadership role drives patient access performance across assigned clinics by leading a team of remote Patient Care Coordinators and partnering closely with Operations leadership to monitor access metrics and ensure consistent execution of referral management, scheduling support, insurance verification, and coverage. Your work will directly support Upstream’s mission, vision, and values.

What You’ll Do:

  • Lead and develop a territory‑aligned team of remote Patient Care Coordinators (PCC‑Rs), ensuring strong performance, accountability, and engagement.
  • Manage and allocate PCC‑R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high‑volume periods.
  • Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
  • Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met.
  • Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes.
  • Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics
  • Other projects and duties as assigned.

Who You Are:

  • High school diploma or equivalent.
  • 4+ years of experience in healthcare patient access or front-office operations.
  • 2+ years of direct people leadership experience. 
  • Experience leading and coaching remote teams, with accountability for performance management and corrective action.
  • Ability to analyze performance metrics, identify operational issues, and develop actionable improvement plans.
  • Strong cross‑functional communication skills, partnering effectively with field and operations leaders.
  • Proven ability to manage workforce allocation, coverage planning, and workflow compliance.
  • Skilled at translating territory‑level priorities into clear, structured daily execution for teams.

Nice to Haves:

  • 5+ years of experience healthcare/medical practice setting. 
  • Multi-site or territory-level oversight experience.

Why You’ll Love Working Here

  • The chance to directly shape our organization’s growth by hiring the talent that drives our mission.
  • Opportunities to stretch your skills—whether you’re building pipelines, designing sourcing strategies, or advising leadership.
  • A collaborative team environment where your ideas are valued.
  • Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

  • Annual paid Charity Day to give back to a cause meaningful to you
  • 100% employer paid medical health insurance premium option available
  • Dental and Vision insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices nationwide. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

Our corporate teams are critical to Upstream’s success—and to the culture that makes this a great place to work. You’ll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact.

Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. 

 

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

#LI-Remote

 

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates.  Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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