Logo for MSUITE

Implementation and Training Specialist

MSUITE

Role overview

Qualifications

  • At least 2 years of experience in Onboarding, Implementation, Customer Success, Account Management in a SaaS company or MEP shop fabrication experience.
  • Deep knowledge of, and technical acumen relevant to, implementation of SaaS products and services.
  • Excellent verbal and written communication skills.
  • Great problem-solving skills, taking a consultative approach to finding the best solution.

Responsibilities

  • Managing all aspects of the implementation process for new accounts.
  • Develop in-depth product knowledge of the MSUITE solutions.
  • Proactively engaging users and managers for all assigned implementations.
  • Communicating the value of the products and their features to all stakeholders.

Key facts

Hard skills

Project Implementation Customer Success Management Account Management Software As A Service (SaaS) Product Knowledge Project Management Issue Management Technical Writing

Other skills

  • Technical Acumen
  • Communication
  • Problem Solving
  • Curiosity
  • Persistence

About the company

MSUITE logo

MSUITE

MSUITE is cloud-based management software that connects BIM, Fab, and Field Construction Teams. MSUITE is part of DEWALT Construction Technology suite of productivity solutions for trade contractors. BIM is a plug-in for Autodesk Revit® that automates spooling selection, sheet creation, and more making it 10x faster than anything else available! Fab was created to fill a void in the fabrication and mechanical contracting industries. That void was an easy-to-use, portable, and industry-focused software that could provide accurate productivity tracking and real-time status updates to help better manage the construction life-cycle. Field is a field management tool that allows site leadership to track the real-time status and productivity of activities on the job-site. MSUITE is devoted to providing its clients the highest quality, most efficient, and most flexible fabrication management systems around.

Company details

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

As an Implementation Manager, you will serve as the primary implementation person for MEP Contractors, helping them achieve their technical and business goals while starting their journey with MSUITE. You will build personal relationships with multiple stakeholders at each customer, earning their trust and respect through your commitment to their success. Our Implementation Specialists are individual contributors and are responsible for the successful implementation of our solutions, as integrated into the operating environment of our customers so learners can easily access the solution and stakeholders minimize manual processes. This role will lead successful launches; advise customers on best practices to ensure long-term success; coordinate problem-solving and training sessions and establish measurements of success and value to ensure that the customers' MSUITE implementation achieves their success criteria. Successful candidates will have a strong background in customer success management, account management, consulting, or MEP Shop Fabrication; and experience in enterprise software.


Requirements

Essential Functions:
  • Managing all aspects of the implementation process for new accounts
  • Develop in-depth product knowledge of the MSUITE solutions
  • Proactively engaging users and managers for all assigned implementations
  • Communicating the value of the products and their features to all stakeholders
  • Encouraging the adoption of new features and enhancements
  • Understanding each account’s needs to assist sales in upsells
  • Strategically managing customers’ expectations and change requests
  • Resolving tier one technical issues and escalating when appropriate
  • Drafting client-facing documentation including support articles, FAQs, user guides, etc.
  • Identifying gaps in products or internal processes and contributing to customer solutions
  • Contributing to cross-functional projects as required
Education and Experience:​
  • At least 2 years of experience in Onboarding, Implementation, Customer Success, Account Management in a SaaS company or MEP shop fabrication experience.
  • Deep knowledge of, and technical acumen relevant to, implementation of SaaS products and services.
  • Proven track record of managing multiple concurrent projects with varying complexity levels.
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
  • Comfortable giving presentations to groups of any size & audience - from everyday end-users of the product to a high-level executive.
  • Great problem-solving skills, taking a consultative approach to finding the best solution.
  • Curiosity & Persistency
  • Knowledge of Technical writing processes a plus
  • Flexible Schedule for Travel and on-site implementations
  • ChurnZero experience is a plus
​

Benefits

  • 401K with 3% MSUITE contributions + 50% of first 2% matched 
  • Great Healthcare Insurance Plans with MSUITE paying for portions of individual and dependents and employer contributions to HSA’s  
  • Vision and Dental Coverage Offered  
  • Life Insurance covered by MSUITE   
  • Short Term and Long-Term disability covered by MSUITE  
  • Awesome team that is ready to change construction  



Salary: commensurate

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Implementation Engineer Related jobs

WorldwideImplementation Engineer

Other jobs at MSUITE

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.