Architect

This is a remote position.

• Lead ServiceNow solution architecture for ITOM, ITSM, and ITBM with a focus on scalability, security, and performance.
  
• Design and implement architecture for integrations between ServiceNow and third-party systems (e.g., CMDB, Active Directory).
  
• Establish and enforce best practices, governance, and design standards for ServiceNow implementations.
  
• Collaborate with stakeholders to understand business needs and design solutions that meet functional and technical requirements.
  
• Oversee the configuration, customization, and optimization of ServiceNow modules and workflows.
  
• Provide technical leadership, mentorship, and guidance to development teams.
  
• Troubleshoot and resolve complex architectural and platform issues.
  
• Drive continuous improvement, incorporating new ServiceNow features and innovations into the architecture.
  

Requirements

Required Skills & Qualifications:

• 7-10 years of hands-on experience with ServiceNow architecture in ITOM, ITSM, and ITBM.
  
• Proven experience designing and implementing ServiceNow solutions, including integrations, performance optimization, and security.
  
• Strong expertise in ServiceNow configuration, scripting, and customization.
  
• Experience leading and defining ServiceNow architecture in complex, large-scale environments.
  
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
  
• Strong understanding of ITIL practices and their application in ServiceNow.
  
• Excellent communication, leadership, and stakeholder management skills.