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Client Services Associate / Travel (Remote)

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • Excellent organizational abilities and attention to detail
  • Ability to work independently in a remote environment
  • Enthusiasm for travel and helping others plan their trips

Responsibilities

  • Respond to client questions and assist with travel reservations
  • Provide guidance on destinations, accommodations, and travel options
  • Handle itinerary changes, modifications, and special requests
  • Deliver excellent customer service and build positive client relationships

Key facts

Hard skills

Other skills

  • Customer Service
  • Hospitality
  • Communication
  • Social Skills
  • Organizational Skills
  • Detail Oriented
  • Enthusiasm

About the company

HB Travels logo

HB Travels

  • Travel, Tourism & Airlines
  • 1–10
HB Travels is a consumer-focused travel agency that plans and books vacations, including all-inclusive resorts, cruises, destination weddings and honeymoons, flights, hotels, car rentals, tickets and tours. The company offers tailored itineraries for leisure getaways and business travel and handles logistics such as transfers and event or tour bookings to provide a full-service travel experience.

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Job description

About Us:
We are a professional travel services organization dedicated to providing clients with exceptional booking experiences and personalized support. By partnering with trusted travel providers, we make planning trips easier, stress-free, and enjoyable.

Position Overview:
We are looking for a detail-oriented and customer-focused individual to join our team as a Client Services Associate / Travel. In this role, you will be responsible for assisting clients with their travel needs, handling inquiries, and ensuring smooth booking processes from start to finish.

Key Responsibilities:

  • Respond to client questions and assist with travel reservations

  • Provide guidance on destinations, accommodations, and travel options

  • Handle itinerary changes, modifications, and special requests

  • Deliver excellent customer service and build positive client relationships

  • Stay informed about travel industry updates, policies, and promotions

Qualifications:

  • Strong communication and interpersonal skills

  • Excellent organizational abilities and attention to detail

  • Ability to work independently in a remote environment

  • Previous experience in travel, hospitality, or customer service is an advantage (but not required)
  • Enthusiasm for travel and helping others plan their trips

What We Offer:

  • Flexible remote work opportunity

  • Training and ongoing professional development

  • Supportive and collaborative team environment

  • Opportunities to grow within the travel industry

  • Access to travel perks and discounts (eligibility requirements apply)

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