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Client Services Associate / Travel (Remote)

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • Excellent organizational abilities and attention to detail
  • Comfortable working independently in a remote environment
  • Prior experience in travel, hospitality, or customer service is a plus (not required)

Responsibilities

  • Respond to client inquiries and assist with booking flights, hotels, cruises, and vacation packages
  • Provide accurate information on travel options, destinations, and policies
  • Manage reservations, itinerary changes, and special requests as needed
  • Deliver excellent customer service and maintain positive client relationships

Hard skills

Other skills

  • Customer Service
  • Hospitality
  • Communication
  • Social Skills
  • Organizational Skills
  • Detail Oriented

About the company

HB Travels logo

HB Travels

  • Travel, Tourism & Airlines
  • 1–10
HB Travels is a consumer-focused travel agency that plans and books vacations, including all-inclusive resorts, cruises, destination weddings and honeymoons, flights, hotels, car rentals, tickets and tours. The company offers tailored itineraries for leisure getaways and business travel and handles logistics such as transfers and event or tour bookings to provide a full-service travel experience.

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Job description

About Us:
We are a professional travel services organization dedicated to making trip planning simple, seamless, and stress-free. By working with trusted travel providers, we ensure clients receive high-quality service and personalized support for every journey.

Position Overview:
We are looking for detail-oriented and customer-focused individuals to join our team as Client Services Associates / Travel. In this role, you will assist clients with their travel needs, handle reservations, and provide exceptional service from start to finish.

Key Responsibilities:

  • Respond to client inquiries and assist with booking flights, hotels, cruises, and vacation packages
  • Provide accurate information on travel options, destinations, and policies

  • Manage reservations, itinerary changes, and special requests as needed

  • Deliver excellent customer service and maintain positive client relationships

  • Stay informed on travel promotions, updates, and industry trends

Qualifications:

  • Strong communication and interpersonal skills

  • Excellent organizational abilities and attention to detail

  • Comfortable working independently in a remote environment

  • Prior experience in travel, hospitality, or customer service is a plus (not required)

  • Passion for travel and helping others plan memorable experiences

What We Offer:

  • Remote work flexibility

  • Training and professional development resources

  • A supportive, collaborative team environment

  • Opportunities to grow within the travel industry

  • Access to travel perks and discounts (after training completion and eligibility)

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