Technical Lead

This is a remote position.

Key Responsibilities:

• Design, develop, and implement ITAM solutions within the ServiceNow platform.
  
• Collaborate with stakeholders to gather requirements and define system specifications for custom applications.
  
• Customize and configure ServiceNow applications and modules, including ITAM, Incident Management, Problem Management, and Change Management.
  
• Develop scripts, business rules, and workflows to automate processes and improve efficiency.
  
• Perform integration of ServiceNow with other systems and tools using REST, SOAP, or other integration methods.
  
• Conduct thorough testing of applications and provide ongoing support and maintenance post-deployment.
  
• Troubleshoot and resolve issues related to ServiceNow applications and services.
  
• Ensure compliance with ITIL best practices and organizational policies.
  
• Document solutions, processes, and changes for knowledge management and training purposes.
  
• Mentor junior developers and provide guidance on best practices and coding standards.
  

Requirements

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• 7+ years of experience in ServiceNow development and administration.
  
• Strong expertise in IT Asset Management (ITAM) processes and best practices.
  
• Proven experience in developing custom applications within the ServiceNow platform.
  
• Proficient in JavaScript, HTML, CSS, and ServiceNow scripting languages.
  
• Experience with ServiceNow modules such as Incident, Problem, Change, and Service Catalogue.
  
• Familiarity with ServiceNow integrations (REST, SOAP) and web services.
  
• Knowledge of ITIL framework and its application within ServiceNow.
  
• Excellent problem-solving skills and attention to detail.
  
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
  
• ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) preferred.