Application Specialist

Description

The Application Specialist (ASG engineer) is responsible for configuring and customizing the solution to improve existing customer processes through digitalization of existing forms and workflow.

About FORM

FORM powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. FORM solutions include the AI-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000+ global users from some of the world’s more recognizable global brands in 45 countries.

Requirements

What You'll Do:

• Configuring form build solutions,
• Participating in regular status calls and meetings with internal staff,
• Building configurations for workflow and data mapping,
• Keeping the Project Manager up to date on configuration progress and any issues that arise that could stall the implementation,
• Assisting in pre-go-live user acceptance testing (UAT) efforts and responding quickly to issues that arise,
• Creating and maintaining technical documentation related to form configuration,
• Tracking implementation progress,
• Work effectively remotely and with a geographically dispersed team,
• Prioritize and handle multiple, complex projects simultaneously.

What We’re Looking For:

• Upper-intermediate English level (B2-B2+);
• 0.5+ years’ experience in a customer-facing role within software,
• Experience with technical product support and troubleshooting,
• Experience delivering software training using online training tools,
• Exceptional written and verbal communication skills required,
• Strong attention to detail, analytical, problem-solving, and troubleshooting skills required,
• Time management and self-motivation skills,
• Customer-focused with a real passion for providing excellent customer service.

Technology:

• Knowledge of web-based technologies and experience working with HTML, XML and CSS,
• Experience working with Microsoft Office Suite applications including Word, Outlook, Excel, PowerPoint,
• Experience working with JIRA to manage development projects, tickets, and tasks.

Key Results:

• Meet project deadlines,
• Ensure that all SLA’s are consistently met.

Why We Love Working Here:

• An enjoyable, team-oriented and professional atmosphere in a flat-structured organization,
• We work in an international team of opensource minded geeks,
• Everyone has a voice in our company, and many ways for getting your ideas across,
• We have very open lines of communication and expect it both ways.

What We Offer:

• Fully remote collaboration format,
• Private healthcare and life insurance,
• Company-subsidized online English classes,
• Access to internal learning and development resources,
• Opportunities for professional growth within a global team,
• Necessary project equipment provided.