TPO Customer Service

This position is responsible to ensure that all TPO partners are properly affiliated with our Union Home Third Party Origination channel, provide daily technical support and to maintain a list of activities related to TPO that are not specific to the manufacturing process.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

• Enhance and execute standard onboarding routine for all new TPO partners
• Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations
• Responsible for 3^rd Party Processing Company Approvals, Renewals, and/or De-Activations
• Responsible for Warehouse providers' Approvals, Renewals, and/or De-Activations
• Responsible for maintaining master contact lists of internal and external TPO Partners
• Responsible for delivery of daily rate sheets to external partners
• VA Sponsorship Process – Approvals, Renewals, and/or De-Activations
• Enhance and execute standard processes related to our White Glove Process
• Responsible for execution of Bulletin process as directed by leadership of TPO
• Maintain timely and accurate information in regards to TPO web presence
• Liaison for Union University to ensure training needs are executed and delivered
• Develop and implement standard training routine for all new TPO partners
• Daily Broker/Account Manager Technical Issue Support
• Loan Level issue diagnosis and error resolution
• Direct Assistance (phone/video) with questions/ system issues
• Meet crucial deadlines requested