Account Manager - Cloudlabs

This is a remote position.

• Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact
  
• Build and maintain long-term, trusted relationships with key decision-makers and stakeholders
  
• Develop and execute account plans to drive retention, upsell, and cross-sell opportunities
  
• Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities
  
• Partner with the Customer Success team to ensure seamless onboarding and track project completion
  

• Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.
  
• Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client
  
• Negotiate contracts and close deals in line with company pricing and margin guidelines
  

• Meet or exceed revenue targets
  
• Accurately maintain CRM records (HubSpot) with pipeline data and activity logs
  
• Prepare sales forecasts and reports for management review
  
• Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size
  
• Stay current on industry trends, competitors, and market developments
  

Requirements

• 3–5+ years of B2B technology account management experience
  
• Proven track record of meeting or exceeding revenue targets in a tech environment
  
• Experience managing accounts in enterprises, training companies, or ISVs is a strong plus
  
• Familiarity with Microsoft cloud
  

• Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points
  
• Excellent demo and presentation skills, including to technical and executive audiences
  
• Comfortable navigating complex, multi-stakeholder sales cycles
  
• Highly self-motivated with a hunter mentality and strong follow-through
  
• Proficient with CRM tools (HubSpot required; Salesforce a plus)
  
• Ability to work independently in a fast-paced environment with high ownership
  

• Bachelor’s degree in Business, Technology, or a related field preferred
  
• Equivalent experience in SaaS or cloud technology sales will be considered