• Ops coordination: liaising between the client and the internal team of doctors
• Rota management via Connecteam (universal rota/workforce management app) — allocating doctors to different work queues, backlogs, and platforms based on client requirements
• Guiding/directing doctors to specific queues as client needs come in (e.g., "work on this queue," "work on this backlog spreadsheet")
• General client communication and creation of rotas
Internal phone communication only — ringing doctors if they don't respond on Connecteam for urgent matters (no external/customer-facing calls)
Client Information
A UK-based healthcare technology company specializing in telemedicine and remote healthcare services for insurers, corporate clients, healthcare providers, and individuals.
Must Haves
• Strong English (speaking, reading, writing)
Proactive
• General IT proficiency — Google Workspace (Google Sheets, etc.); Connecteam is straightforward and will be trained
• No specific prior work experience required
Nice to Haves
• Background in medical recruitment, medical secretary work, nursing, or healthcare assistant roles
• Experience working alongside/communicating with doctors
• Strong familiarity with Filipino nurses via NHS recruitment and would view a healthcare background as a bonus (not essential)
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
