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ServiceNow HR Service Delivery (HRSD) Integration

Elfonze Technologies

Role overview

Qualifications

  • Experience with ServiceNow HRSD and Workday integration
  • Proficiency in JavaScript and Glide APIs
  • Familiarity with integration tools like IntegrationHub and Web Services
  • Understanding of HR processes and data management

Responsibilities

  • Design, build, test, and maintain integrations between ServiceNow HRSD and Workday
  • Configure inbound/outbound data flows and set up error-handling mechanisms
  • Perform custom scripting and configure HRSD modules
  • Troubleshoot data sync issues and collaborate with stakeholders for requirements

Key facts

  • Remote from: Anywhere
  • Full time
  • English

Hard skills

ServiceNow ServiceNow JScript Web Services Data Mapping Exception Handling Business Law Group Policy Design Flow Internal Documentation

Other skills

  • Troubleshooting (Problem Solving)
  • Collaboration

About the company

Elfonze Technologies logo

Elfonze Technologies

IT Services & IT Consulting

Elfonze Technologies is an IT service and consulting firm established in 2021. It started with delivery centers in Bengaluru and Denver, and by the end of its first year, it had a strong focus on Oracle Enterprise Consulting. The following year, the company expanded to Bhubaneswar and introduced an Electronics System Design and Manufacturing (ESDM) vertical. In 2023, Elfonze diversified its product portfolio with innovative solutions and strategic partnerships. It opened a Pune office and launched Connected Supply Chain Services. Key achievements include expansion to four locations, diversification into five verticals, serving over 50 global clients, a 400% growth rate, a strong team of over 200, and high client satisfaction. The founders' century of combined experience in IT and enterprise consulting has been fundamental to Elfonze's success. The company operates in multiple verticals including IT services, consulting, product development, and more, showcasing its adaptability and commitment to excellence.

Company details

Company typeScaleup
IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

This is a remote position.

Key Responsibilities

 

Integration Architecture & Implementation
* Design, build, test, and maintain robust, scalable integrations between ServiceNow HRSD and Workday using IntegrationHub (Workday HR Spoke), custom REST/SOAP Web Services, and APIs.
* Configure real-time and scheduled inbound/outbound data flows between Workday (source of truth for HCM) and ServiceNow HR Profiles/Tables (Worker Profile, Job/Org Data, Direct Reports).
* Set up webhooks, data mappings, error-handling mechanisms, and logs to ensure high data integrity, system security, and performance across platforms.
ServiceNow HRSD Development & Customization
* Perform custom scripting across ServiceNow using JavaScript, Glide APIs (GlideRecord, GlideSystem, GlideAjax), Business Rules, Client Scripts, UI Policies, and Script Includes.
* Configure and customize core HRSD modules: HR Case Management, HR Criteria, HR Profile Security, Lifecycle Events, HR Service Catalog, and Employee Center.
* Build automated workflows using Flow Designer and workflow engines to trigger Workday transactions or pull Workday To-Dos/data directly into Employee Center widgets or Virtual Agent topics.
Maintenance & Technical Leadership
* Troubleshoot complex data sync issues, API failures, payload transformations, and script performance bottlenecks between ServiceNow and Workday.
* Collaborate with HR business stakeholders, platform architects, and Workday administrators to gather requirements and translate them into technical designs.
* Adhere to ServiceNow development best practices, maintain code hygiene, and document architecture, integration mapping specs, and data flows

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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