Sr Global Sales Support Specialist

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

Senior Global Sales Support Specialist

The GDT Senior Global Sales Support Specialist partners closely with Account Executives to support and grow GDT’s international business while delivering an exceptional customer experience across a global client base. This role is responsible for facilitating daily pre-sales and post-sales operations, coordinating complex international transactions, and serving as a trusted operational advisor to both internal and external stakeholders.

Success in this role requires strong organizational skills, attention to detail, urgency, and the ability to proactively manage multiple priorities in a fast-paced global environment. The ideal candidate is highly collaborative, solutions-oriented, and thrives in a dynamic, high-growth organization.

At GDT, we believe in delivering exceptional results while maintaining a positive and team-oriented culture. We are looking for motivated self-starters with a “make-it-happen” mentality, strong work ethic, and the ability to adapt in a fast-moving environment with professionalism and humor.

Key Responsibilities:

Global Sales & Operational Support

• Provide operational support to assigned Account Executives and global customers throughout the pre-sales and post-sales lifecycle.
• Advise Account Executives and clients on international procurement models, country-specific requirements, and global delivery considerations.
• Set expectations with clients regarding regional procurement, compliance, logistics, and operational challenges.
• Serve as a primary global point of contact for customer operational and sales support activities.
• Develop creative solutions for complex or non-standard customer requirements based on GDT’s global capabilities.

Quoting, Pricing & Order Management

• Build quote configurations in Cisco Commerce Workspace (CCW) and other OEM quoting platforms.
• Submit global deal registrations and coordinate vendor pricing approvals.
• Prepare customer quotes and process purchase orders within SAP.
• Negotiate pricing and confirm product availability with distributors, vendors, and suppliers globally.
• Coordinate order processing, procurement activities, and delivery timelines with logistics and purchasing teams.
• Troubleshoot and resolve pricing, procurement, and order management issues with urgency and professionalism.

Cross-Functional Coordination

• Collaborate with internal teams, including Logistics, Finance, Accounts Payable, Legal, and Operations, to support customer requirements.
• Complete and maintain international RFQs, RFP documentation, quote-to-order trackers, and operational reporting.
• Support return material authorization (RMA) processes, expense reporting, commission reporting, and aging reports.
• Lead operational review calls and customer meetings as required.
• Address escalations promptly while maintaining a high level of customer satisfaction.

Qualifications & Competencies

• 5+ years of experience in global sales support, international operations, or related roles within the IT industry preferred.
• Experience working in a VAR, distributor, or OEM environment preferred.
• Strong experience with Cisco Commerce Workspace (CCW) required.
• Experience with OEM quoting tools and partner portals preferred.
• Proficiency in Microsoft Office applications, particularly Excel (pivot tables, vlookups, advanced formatting) and Outlook.
• SAP experience preferred.
• Strong interpersonal and communication skills with the ability to work effectively in a global business environment.
• Exceptional customer service and relationship management skills.
• Strong analytical and problem-solving abilities with attention to detail.
• Highly organized, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
• Flexible, adaptable, and team-oriented with a positive attitude and strong sense of ownership.
• Professional presence and polished communication skills.

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.