Director of Security Operations (Remote LATAM)

The Security team protects Atmosera, our clients, and the platforms we operate. We own our security program, incident response, and the controls that earn customer trust. We partner closely with Engineering, Delivery, and IT and treat security as a team sport.

You are joining us to Atmosera is seeking an experienced Director of Security Operations to lead and continuously mature our Microsoft-native Managed Extended Detection and Response (MXDR) practice. This executive leadership role is responsible for delivering exceptional security operations while driving operational excellence, client satisfaction, service scalability, and business growth. The Director of Security Operations serves as the operational leader of our 24x7x365 Security Operations Center, ensuring consistent, high-quality delivery of managed security services across our client portfolio. This leader is responsible for building repeatable processes, developing high-performing teams, driving automation and AI adoption, and ensuring that every operational decision aligns with Atmosera's strategic business objectives. 

Your day-to-day will include:

• Security Operations Leadership - Lead the day-to-day operation of Atmosera's 24x7x365 SOC
• Operational Excellence - Continuously improve the maturity, scalability, and consistency of security operations
• Managed Security Service Delivery - Own operational delivery of Atmosera's MXDR services
• Executive Client Leadership - Serve as the executive operational leader for client-facing security operations.
• Microsoft Security Operations - Provide technical leadership across Microsoft's security ecosystem including: Defender XDR, Sentinel, Defender for Cloud, Defender for Endpoint, Defender for Office 365Entra ID Protection, Purview, Security Copilot
• Incident Response & Threat Operations - Lead operational readiness for incident response
• Strategic Security Operations - Align Security Operations with Atmosera's Strategic Security Program supporting frameworks including: NIST CSF, Microsoft Cloud Security Benchmark (MCSB), ISO 27--1, Mitre Attack
• Team Leadership & Talent Development - Recruit, develop, mentor, and retain high-performing security professionals
• Business & Operational Performance - Understand the financial drivers of managed security services
• Metrics, Reporting & Continuous Improvement - Establish and monitor operational KPIs including: SLA/SLO attainment, MTTD, MTTR, Analyst utilization, Automation adoption, Client satisfaction, Operational efficiency, Alert quality, Secure posture improvement, Service profitability
Success in this role requires significantly more than technical cybersecurity expertise. The ideal candidate possesses exceptional operational maturity, executive presence, strong situational awareness, and sound business judgment. They understand that security operations exist to reduce client risk while simultaneously improving operational efficiency, strengthening client trust, and enabling sustainable business growth.

We measure success by results and alignment. Here is how we define a “win” for this role:

After 90 Days

Complete onboarding, shadow active engagements, and produce a written audit of current Security workflows with three prioritized opportunities.

After 6 Months

Own and ship one cross-functional initiative end-to-end that demonstrates the value of the Director of Security Operations role.

After 1 Year

Deliver a 20%+ improvement in a primary Security KPI and codify a repeatable playbook adopted across teams.

These 'Core Three' represent the heartbeat of Atmosera. They are the behaviors and attributes we align to every day, defining how we interact, solve problems, and celebrate our wins together. This is simply who we are at our best.

Humble

Hungry

Mindful