Credentialing Coordinator

Company Description

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.

 

Job Description

Opportunity at a Glance
The primary purpose of this position is supporting nursing students through the RN licensure and credentialing process. The Coordinator provides step‑by‑step guidance using established, state‑specific workflows to ensure timely completion of Board of Nursing (BON) applications, background checks, fingerprinting, transcript submission, and NCLEX registration. The role requires monitoring student progress, maintaining accurate documentation, and escalating exceptions to program leadership. This position supports thousands of students across multiple states and requires strong attention to detail, process adherence, and high‑volume student communication.

Responsibilities

• Provide individualized 1:1 support to students completing RN licensure and credentialing requirements.

• Guide students through state‑specific BON processes using established workflows, checklists, and internal resources.

• Monitor and track student progress to ensure completion of all requirements by program deadlines.

• Assist students with: Board of Nursing licensure applications, Background checks and fingerprinting, Pearson VUE NCLEX registration, Transcript request and submission

• Maintain accurate and timely documentation of all credentialing activities in institutional systems.

• Conduct regular follow‑up and outreach to support student completion and adherence to timelines.

• Escalate non‑standard issues, exceptions, or regulatory questions to the manager.

• Maintain knowledge of assigned state processes as outlined in internal guidance materials.

• Participate in meetings with program leadership as needed to review progress, exceptions, and state updates.

• Support onboarding of new processes or state requirements by updating job aids, workflows, and training materials.

• Provide coverage for team members when out of office and collaborate to ensure continuity of student support.

• Participate in team building and career development activities.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Associate's Degree Required
• Bachelor's Degree Preferred
• 2+ years Previous office experience (preferably in an academic, healthcare, or student‑support environment). Required
• Ability to work with rapidly changing information and state‑specific regulatory requirements.
• Strong attention to detail due to the volume and type of documentation being processed.
• PC skills in Microsoft Office, database systems, and internet applications required.
• Prior experience with student‑facing systems or CRM platforms preferred.
• Must communicate effectively and professionally with students and staff through written and verbal communication.
• Ability to follow detailed, standardized processes with accuracy and consistency.
• Strong organizational and time‑management skills with the ability to manage multiple students and deadlines.
• Demonstrated customer service skills and responsiveness.
• Ability to work independently in a remote environment, including conducting virtual meetings.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.70 and $33.84. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation