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Director, Professional Services — EMEA

Dragos, Inc.

Role overview

Qualifications

  • Proven track record leading and developing professional services or consulting teams across multiple locations or geographies
  • Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies
  • Demonstrated ability to establish quality standards, monitor execution, and drive process improvement across distributed teams
  • Strong partnership and communication skills with regional sales organizations and ability to drive commercial alignment

Responsibilities

  • Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals
  • Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management
  • Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies
  • Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them

Key facts

Hard skills

Incident Response Penetration Testing Process Improvement Budget Management Sales Development Strategic Positioning Matrix Management User Feedback Operational Excellence

Other skills

  • Consulting
  • Quality Assurance
  • Team Management
  • Intercultural Communication
  • Leadership

About the company

Dragos, Inc. logo

Dragos, Inc.

Dragos has a global mission to safeguard civilization from those trying to disrupt the industrial infrastructure we depend on every day. The Dragos Platform offers the most effective industrial cybersecurity technology, giving customers visibility into their ICS/OT assets, vulnerabilities, threats, and response actions. The strength behind the Dragos Platform comes from our ability to codify Dragos's industry-leading OT threat intelligence, and insights from the Dragos services team, into the software. Our community-focused approach gives you access to the largest array of industrial organizations participating in collective defense, with the broadest visibility available.  Our solutions protect organizations across a range of industries, including electric, oil & gas, manufacturing, building automation systems, chemical, government, water, food & beverage, mining, transportation, and pharmaceutical. Dragos is privately held and headquartered in the Washington, DC area with regional presence around the world, including Canada, Australia, New Zealand, Europe, and the Middle East.

Company details

Company size501 - 1000

Links

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Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. 

About the Role: 

The Director of Professional Services, EMEA owns delivery execution of consulting, incident response, and penetration testing services across Europe, the UK, and the Middle East. This role directly manages EU-based practitioners and leads the EMEA region through a Manager, Middle East who oversees the GCC/SAU cluster. The Director is accountable for EMEA utilization, delivery quality, team health, and geographic coverage while serving as a strategic partner to EMEA regional sales leadership. This position requires managing a geographically distributed, multi-cluster organization while balancing operational excellence with regional complexity including time zones, languages, and regulatory considerations.

Responsibilities: 

  • Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals
  • Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management
  • Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies
  • Monitor EMEA utilization across both EU and GCC/SAU clusters through billable hours tracking and participate actively in resourcing decisions with SalesOps
  • Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them
  • Ensure smooth operational execution across the EMEA team; manage operational budgets across the region, track resource allocation, and escalate financial risks appropriately
  • Collaborate closely with EMEA regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support across both EU and GCC/SAU markets
  • Lead the EMEA region through a Manager, Middle East, providing strategic direction while empowering in-region leadership.

Qualifications: 

  • Proven track record leading and developing professional services or consulting teams across multiple locations or geographies
  • Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies
  • Demonstrated ability to establish quality standards, monitor execution, and drive process improvement across distributed teams
  • Experience managing through sub-managers or other reporting structures in matrix organizations
  • Strong capability to navigate regional complexity including time zones, regulatory requirements, and cultural considerations
  • Experience tracking and managing budgets across multiple regions or cost centers
  • Strong partnership and communication skills with regional sales organizations and ability to drive commercial alignment
  • Experience or comfort managing geographically distributed teams with cross-cluster staffing and resource allocation responsibilities

Compensation: 

  • Salary: £150,000
  • Competitive Equity Package  
  • Comprehensive Benefits Plan 

 

#LI-JF1 #LI-REMOTE   

 

 

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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