Patient Office Coordinator - Remote (CST or EST Preferred)

We are seeking a full-time, Patient Office Coordinator to join our growing team! We are a private hearing healthcare practice that highly values providing quality patient experiences and bringing forth new and inventive ideas. We provide a full range of services and pride ourselves in our work. This is a remote position preferably in the CST or EST. Hours are Monday-Friday-9AM-5PM.

• Answer inquiries and obtain information from patients over the phone.

• Manage patient needs and requests for appointments, service, and support.

• Schedule patient appointments within each region considering drive times and efficiency.

• Confirm patient appointments, maintain, and update appointment calendars promptly.

• Register patients with third parties (if necessary).

• Input and maintain thorough patients notes in the Practice Management software.

• Send electronic Patient Intake Forms to new patients.

• Send Location Info/Directions to patients.

• Proactively partner with Providers to ensure the patient experience is efficient and seamless.

• Check order status via our internal processes and/or through 3rd party partner portals.

• Maintain working knowledge of the most up to date Manufacturer and 3rd Party information to provide a high standard of care with the latest information.

• Build professional partnerships within regional 3rd Party contacts.

• Maintain working knowledge and understanding of critical functions within adjacent departments and teams internally.

• Maintain external positive review feedback from patients.

• Operating hours and work functions to be conducted from 9am to 5pm, Monday through Friday.

• Practice and maintain exceptional phone skills.

• Meet all expected deadlines with documentation and processes.

• Maintain professional and respectful working relationships with internal team members, external partners, and manufacturers always.

• Engage in an interactive, problem-solving relationship with the patients.

• Respond to and follow up with emails, calls and voicemails within 24 hours of receipt.

• Seek to continually improve through training, new ways of operating and providing care.

• Attend and be punctual for all company meetings and utilize video conferencing technology.

• Personal information and phone numbers are prohibited. Patient Care Coordinators to use company provided devices and/or equipment for patient communication.

• Ensure HIPAA compliance is rigorously practiced in all patient interactions.

• Acknowledge and review Employee Handbook information and new updates.

• Manage lunch and break times throughout each workday to maintain balance and energy levels.