Area Manager, Digital Reporting

PURPOSE OF THE POSITION

The Area Manager, Digital Reporting will be responsible for the performance of digital reporters within an assigned service area. S/he will support the delivery of service excellence by setting expectations for work product quality and in relation to Esquire’s digital reporter scorecard. The Area Manager will serve as a coach and trainer on digital reporting systems, technologies, and processes.

JOB DUTIES

• Participate in digital reporter selection process.
• Collaborate with stakeholders to ensure successful onboarding of new digital reporters by coordinating equipment shipment, establishing expectations and ways of working, and completing onboarding plans and 30-60-90-day reviews.
• Provide coaching and performance feedback to assigned digital reporters.
• Manage digital reporters licensure and certifications.

• Plan, organize, and conduct education for digital reporters on skills, policies, compliance, products, and services.
• Update NetSuite vendor profiles for assigned digital reporters.
• Build, maintain, and leverage strong relationships between the digital reporters and stakeholders, such as the local field office and transcription teams.
• Assist with resolving quality concerns about digital reporters’ work product.
• Monitor and approve assigned digital reporters’ time cards and expenses.
• Communicate with local field teams about reporter availability.
• Participate in the performance review process, including documenting poor performance and working with Human Resources to take appropriate disciplinary action when needed.

• Implement regular quality performance evaluations based on established performance expectations for record capture.
• Actively demonstrate company values.
• Perform other duties as assigned.