Technical Trainer

Join Us as a Technical Trainer at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Technical Trainer, you will deliver hands‑on, high‑impact training that equips distributors, integrators, technicians, and end users to confidently install, program, commission, and troubleshoot Potter Addressable Fire Alarm Systems and Potter ERCES BDA solutions, while also leading instructor‑led sessions across the U.S., creating digital learning content, supporting new product launches with technical training materials and videos, and serving as a trusted technical training expert—all in a role that requires frequent travel and a passion for helping customers succeed through effective instruction. Ready to make an impact? Apply today and help us train the future of fire and life safety.

What You’ll Do

• Design and develop training programs that serve multiple audiences, gathering feedback to evaluate effectiveness and continuously improving content based on product advancements, code updates, and industry best practices.
• Deliver live and virtual instruction on Potter Addressable Fire Alarm Systems, Potter ERCES BDA systems, and related technologies, leading hands‑on labs, product demonstrations, and practical exercises while assessing participant comprehension and engagement.
• Educate stakeholders on new product features through instructor‑led training, webinars, on‑demand learning, and virtual resources, and support product launches by creating training materials, videos, demonstrations, and customer education tools.
• Produce and maintain technical training content including videos, e‑learning courses, student guides, presentation decks, and technical reference documents, ensuring all materials remain current with product updates and industry standards.
• Collaborate across departments, including Regional Sales Managers, Product Management, Technical Services, Engineering, Marketing, and Customer Support—to align training materials with product specifications and customer needs.
• Support team goals by taking on additional responsibilities as needed to meet project milestones and organizational objectives.