Care Navigator

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most
valuable assets: their families, health and property. SelectPatient Management, a subsidiary of
SelectQuote, is a program that helps patients learn more about their chronic conditions and how they
can manage them outside regular office visits through a comprehensive treatment plan created by their
Care Navigator.

SelectPatient Management engages virtually with patients who have multiple chronic conditions such as
diabetes, hypertension, and obesity. Our services are critical components of primary care that promote
better health and reduce overall health care costs for the patient. The goal of this program is to improve
patient's health and well-being by reducing care gaps, developing lifestyle goals, connecting patients to
resources, and facilitating access to doctors to help manage their chronic conditions

• Make a difference to patients who need you the most. Be their advocate. Empower them to take charge of their own health, and transform their lives through thoughtful, caring, and committed engagement.

• This is a work from home job and you can be located anywhere in the continental US.

• $18/hour base pay plus monthly bonus opportunities based on productivity

• Set Schedule - no evenings or weekend work required 

The Care Navigator provides ongoing proactive patient services through regular communication and personalized care plans for patients participating in the Chronic Care Management Program. They assess patient health status address concerns and facilitate access to community resources to improve overall well-being. Key responsibilities include patient education and support consistent patient check-ins detailed documentation and care coordination ensuring patients receive coordinated care across various healthcare providers such as PCPs specialists pharmacists and other healthcare services.

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities. 

Essential Duties and Responsibilities: 

• Provide ongoing proactive services through monthly calls 
• Review the patient's current health status and appropriately escalate concerns to the physician via the escalation protocols. (Follow the patient escalation protocols  and workflows to ensure that the patient is receiving quality and standard care)
• Providing education related to medical conditions and factors impacting patient’s health
• Setting health-related goals based on medical conditions & patient’s priorities
• Identifying and assisting in closing clinical and non-clinical care gaps
• Empowering patients to make sustainable health behavior changes to improve their well-being
• Continually providing motivation encouragement and support
• Communicating with patient’s medical providers regarding important items such as new or worsening symptoms or medication access and adherence (per protocols)
• Sharing community resource options to help patients access the necessary resources at the right time (e.g. transportation food)
• Respond to patients providers and team leaders
• Create update and maintain care plans using SelectPatient Management's proprietary software
• Achieve monthly call goals based on Supervisor Care Navigator advisory on assigned patient caseload. Typically the expectation is CNs are making 40+ phone calls and/or 11+ patients billed per day
• Maintain productivity and quality metrics as defined
• Attend weekly team huddles to discuss organizational and team goals as well as strategies to best serve our patient population

Skills/Abilities: 

• Empathetic and active listener
• Effective time management skills and demonstrates the ability to maintain focus and productivity in a remote setting consistently meeting deadlines and performance goals.
• Maintain a strong sense of responsibility and accountability ensuring productivity and performance standards are consistently met in a remote environment.
• Engage fully with colleagues and teams remotely ensuring effective communication active participation and seamless teamwork.
• Effectively and appropriately communicate with doctors and healthcare professionals ensuring clarity professionalism and accurate information exchange to support patient care and coordination.
• Strong communication and interpersonal skills (written and verbal)
• Proficient computer skills including Electronic Health Record Microsoft programs and Google Suite
• Ability to work well independently in a fast-paced results-driven remote work environment

Education and Experience:  

• Certified or Registered Medical Assistant required
• 2 or more years of experience in healthcare or a related field (3-5 years preferred)
• Family practice internal medicine and geriatrics office experience preferred
• Ability to work full-time (40 hours per week)

Physical Requirements: 

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.
SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans