Role Overview

We are seeking an experienced Oracle Accounting Hub Cloud Service (AHCS) / Account Reconciliation Cloud Service (ARCS) Application Support Engineer to provide operational support and continuous improvement across our Oracle Finance Cloud landscape.

The successful candidate will be responsible for ensuring the stability, availability, and performance of the Oracle Superledger ecosystem, supporting business-critical financial close activities while maintaining operational excellence across Finance applications. Working closely with Finance, IT, Integration, and Oracle Cloud teams, this role plays a key part in delivering a reliable, accurate, and efficient financial close process.

Key Responsibilities

Financial Close Support

Provide operational support during monthly, quarterly, and annual financial close activities by:

• Supporting end-to-end month-end close operations across Oracle AHCS and ARCS.
  
• Monitoring and executing AHCS accounting and allocation processes.
  
• Supporting ARCS reconciliation activities and resolving reconciliation exceptions.
  
• Troubleshooting journal creation failures, accounting rule issues, and financial processing errors.
  
• Monitoring financial interfaces and ensuring successful completion of integrations.
  
• Performing close-cycle health checks and production readiness validation.
  
• Coordinating closely with Finance teams to resolve issues within agreed service levels.
  
• Participating in extended support during critical financial close periods.
  

Application Support & BAU Operations

Provide Level 2 and Level 3 production support for:

• Oracle Accounting Hub Cloud Service (AHCS)
  
• Oracle Account Reconciliation Cloud Service (ARCS)
  
• Oracle Fusion ERP Financials
  
• Oracle Integration Cloud (OIC)
  
• General Ledger accounting processes
  

Key responsibilities include:

• Incident investigation and resolution
  
• Root cause analysis (RCA)
  
• Problem management
  
• Service request fulfilment
  
• Functional and technical troubleshooting
  
• Configuration issue analysis
  
• User support
  
• Defect validation and coordination with development teams
  

System Monitoring & Operational Stability

Maintain the stability and availability of production systems through proactive monitoring of:

• Batch jobs
  
• Scheduled integrations
  
• Interface queues
  
• Reconciliation processes
  
• Accounting events
  
• Data loads
  
• System logs
  
• Integration failures
  

Responsibilities include:

• Performing proactive health checks
  
• Identifying and resolving production issues before business impact
  
• Managing production incidents
  
• Preventing recurring operational issues through continuous improvement
  

Configuration & Continuous Improvement

Support ongoing business and system enhancements including:

• Accounting rule updates
  
• Mapping and configuration changes
  
• Reconciliation profile maintenance
  
• Matching rule configuration
  
• Data source maintenance
  
• Security validation
  
• Functional configuration updates
  
• System parameter maintenance
  
• Documentation updates
  

Ensure all changes comply with organizational standards for:

• Change Management
  
• Testing
  
• Release Governance
  
• Production Deployment Controls
  

Integration Support

Support integrations between Oracle Finance applications and enterprise systems including:

• Oracle ERP Cloud
  
• Oracle Fusion Financials
  
• Oracle Integration Cloud (OIC)
  
• Source ERP systems
  
• Data warehouses
  
• Third-party financial applications
  

Responsibilities include:

• Interface monitoring
  
• Data validation
  
• Payload analysis
  
• Error investigation and resolution
  
• Integration testing
  
• Interface reconciliation
  
• Production support
  

Change & Release Support

Partner with project and development teams to support:

• Change Requests
  
• System enhancements
  
• Configuration deployments
  
• Production releases
  
• Regression testing
  
• User Acceptance Testing (UAT)
  
• Post-production validation
  

Support deployment activities by:

• Reviewing business requirements
  
• Performing impact assessments
  
• Validating configuration changes
  
• Verifying production stability after releases
  

Incident & Problem Management

• Resolve production incidents within agreed Service Level Agreements (SLAs).
  
• Perform Root Cause Analysis (RCA) for recurring issues.
  
• Implement preventive actions to improve application stability.
  
• Maintain documentation of known errors and workarounds.
  
• Coordinate with Oracle Support for product defects and service requests.
  
• Manage Severity 1 and Severity 2 production incidents.
  
• Participate in incident reviews and post-implementation reviews.
  

Stakeholder Management

Collaborate effectively with:

• Finance and Accounting teams
  
• Corporate Controllers
  
• ERP Support teams
  
• Integration teams
  
• Oracle Cloud Administrators
  
• Infrastructure teams
  
• Release Managers
  
• Project Managers
  
• Oracle Support
  

Provide regular communication regarding:

• Production incidents
  
• System health
  
• Financial close readiness
  
• Application performance
  
• Change implementation status
  

Required Skills

Functional Expertise

Strong knowledge of:

• Oracle Accounting Hub Cloud Service (AHCS)
  
• Oracle Account Reconciliation Cloud Service (ARCS)
  
• Oracle Fusion ERP Financials
  
• Oracle General Ledger
  
• Financial Close processes
  
• Journal Accounting
  
• Accounting Rules
  
• Reconciliation processes
  
• Subledger Accounting
  
• Financial Reporting concepts
  

Technical Skills

Hands-on experience with:

• Oracle Cloud ERP
  
• Oracle Integration Cloud (OIC)
  
• SQL
  
• XML
  
• REST APIs
  
• Oracle Financial integrations
  
• Batch job monitoring
  
• Interface troubleshooting
  
• File-based integrations
  
• Oracle Cloud Security
  
• Oracle Cloud Reporting
  
• Microsoft Excel for financial data analysis
  

Desirable knowledge of:

• Oracle EPM Cloud
  
• FCCS
  
• EDMCS
  
• Oracle Cloud Infrastructure (OCI) Monitoring
  
• ServiceNow
  
• Jira
  
• Azure DevOps
  

Requirements

Experience

• 4–8+ years of ERP Application Support experience.
  
• Minimum 3 years supporting Oracle Cloud Financial applications.
  
• Hands-on experience with Oracle AHCS and/or Oracle ARCS.
  
• Experience supporting Finance production environments.
  
• Strong understanding of month-end financial close activities.
  
• Experience managing production incidents in business-critical systems.
  
• Experience supporting Oracle Finance integrations.
  
• Knowledge of ITIL Service Management processes.
  
• Experience working within global support teams.
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Finance, Accounting, or a related discipline.
  
• Oracle Cloud Financials certification preferred.
  
• Oracle Accounting Hub Cloud certification desirable.
  
• ITIL Foundation certification is an advantage.
  

Key Competencies

• Strong analytical and problem-solving skills.
  
• Excellent communication and stakeholder management abilities.
  
• Ability to perform effectively under pressure during financial close periods.
  
• Strong attention to detail and commitment to accuracy.
  
• Ability to manage multiple priorities in a production support environment.
  
• Customer-focused and collaborative team player.
  
• Proactive approach to operational risk management and continuous improvement.
  

Key Performance Indicators (KPIs)

• Successful month-end close with no critical application disruptions.
  
• High application availability and system uptime.
  
• Incident response and resolution within SLA targets.
  
• Reduction in recurring production incidents.
  
• Successful implementation of BAU changes without production defects.
  
• Timely and accurate reconciliation processing.
  
• High integration success rate.
  
• Positive stakeholder satisfaction.
  
• Compliance with change management, governance, and audit requirements.