Client Experience Champion

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity: 

Role Type: Full-Time; Exempt

Location: Remote

Pay: $65k-$75k DOE

JOB OVERVIEW:

The role of the Client Experience Specialist is to maintain a deep knowledge of our current software and products and how they work, aid in giving clients with the best experience possible, and focus your strengths on business growth. This position serves as the bridge between Implementation, Service, Product, and Client Success by driving adoption of value-added solutions such as Share & Perform, Analytics Dashboards, Learn & Grow LMS, and other strategic offerings.

This role focuses on client education, product adoption, training, and continuous improvement initiatives that help clients achieve better business outcomes while increasing engagement, retention, and long-term satisfaction. Internally, the Client Experience Specialist develops and delivers training programs, coaches team members, and serves as a subject matter expert on MP’s technology and service offerings.

Essential Duties and Responsibilities:

• Drive adoption of value-added offerings including Share & Perform, Analytics Dashboards, Learn & Grow LMS, PPA, Time & Attendance enhancements, and future MP solutions.
• Create and execute client enablement strategies that improve retention, engagement, and client outcomes.
• Support cross-functional initiatives focused on increasing product utilization and customer lifetime value.
• Support the service team with isolved related questions; coaching them through the process and testing for retention of the knowledge.
• Support the team during client calls to review technology when needed, in partnership with our CSMs.
• Serve as the internal training leader for MP products, services, and emerging technologies.
• Design, develop, and deliver training programs for Service, Implementation, and External clients
• Stay abreast of current product functionality and new product releases.
• Participate in release testing.
• Maintain a deep understanding of MP's technology ecosystem, including isolved and strategic partner solutions.
• Effectively communicate internally and externally to improve the overall customer experience and levels of customer loyalty.
• Maintain a continuous focus on the internal employee, customer, and the customer experience.
• Work with internal leadership team to identify client trends and retention strategies.
• Ensure value add billing is consistent and accurate.
• Train our global team on MP and the system.
• Other duties as assigned.

Qualifications, Skills and Requirements:

• Bachelor’s degree or combination of education and training experience
• 3+ years of experience with iSolved software required.
• Experience in Payroll, HCM, HR Technology, Benefits Administration, or Workforce Management solutions.
• Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing.
• Exceptional presentation skills and the ability to pivot during live training as needed.  
• Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.
• Ability to see the big picture, utilizing good business judgement to help our customers be successful with their iSolved account.
• Outstanding customer service skills are required, and SaaS experience preferred.
• Ability to learn technology quickly through instruction and self-training

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!