Director, Solutions Strategy

Job Title:

Director, Solutions Strategy

Job Description

At Concentrix, we help the world’s best brands grow through technology, insight, and human-centered solutions. By combining expertise in go-to-market consulting, data & analytics, marketing and sales, and operational excellence, we help clients accelerate growth.

About the role

As the Director of Solutions Strategy, this individual has an exceptional ability to understand the intricacies of complex marketing technologies as well as the broad applicability of their capabilities to solve clients’ business challenges. A solutions strategist assembles a combination of defined products as well as technology and services capabilities to meet the client challenge/objective through a CX-centric lens. This individual is a student of data-driven, marketing technology-enabled communications that can positively impact consumer behavior and can recommend the proper use of these capabilities to achieve specific goals.

What You’ll Do

• Maintains a current and deep understanding of the full portfolio of Marketing Solutions products and capabilities as well as a broader Concentrix capabilities in order to develop best-in-class recommendations to address client challenges
• Develop positioning around the solution and why it is competitively advantaged and priced appropriately for the client business objectives.
• Collaborates across all Concentrix solutions teams – understands who the key players are, has a line into their capabilities and the sales enablement material that support.
• Develops solutions/strategies that serve the client objective or challenge, positioned through a customer-centric lens and pushes the team and client on the best/right solution for the situation
• Documents the solution in multiple ways and forms, including presentations, diagrams, written documents, etc.
• Works with the Sales Enablement and Proposal Writer to create business-winning proposals
• Work with experts across the organization to ensure the solution recommended properly represents our capabilities and ability to deliver for the client

What We’re Looking For

Education/Knowledge

• Bachelor’s degree in related field from a four-year college or university and 12+ years of related experience preferred. An equivalent combination of experience and education may be considered.

Skills

• Ability to adapt written and verbal communication skills to different styles and environments (persuasive, diplomatic, influential, technical) of clients
• Able to discern appropriate level of detail of communications including the best method for delivery (video, voice, email, in-person)
• Advanced problem-solving using an analytics approach; evaluate, investigate and apply best practices and offer innovative solutions.
• Fluency in AI tools is a requirement
• Demonstrate the ability to maintain high performance and quality levels in an environment of constant change and pressure
• Demonstrate the ability to champion significant projects, programs and business initiatives using creativity and ingenuity Ability to define problems, collect data, establish facts and structure analysis for complex business issues
• Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact.
• Ability to read, write and comprehend complex documents, such as journals, position papers, proposals, contracts, technical/functional specifications, etc.
• Ability to make effective, persuasive speeches or presentations on complex topics. This includes the ability to sell, negotiate and close deals with customers.
• Strong verbal, written and presentation skills

The base salary range for this position is USD $130k - $165k/ CAD $132k - $180k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is August 12, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. 

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

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Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE