Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Global go to market planning at scale requires disciplined coordination across strategy, operations, and execution. This role shapes how annual and in year planning translates into clear, actionable decisions that drive revenue performance, sales productivity, and customer engagement across regions. You will own the operating cadence that aligns target setting, capacity planning, segmentation, territory design, quota deployment, and demand generation into a unified global motion. At Genesys, we are transforming customer experience through AI driven innovation and human centered design, and this role directly enables how that strategy comes to life across the business. You will partner with senior leaders across Sales, Finance, Marketing, and Operations to bring clarity to complex planning processes, improve decision quality, and strengthen execution at scale. This position offers visibility into enterprise priorities and the opportunity to influence how global planning evolves as the company grows.

Key Responsibilities:

• Own the end to end global GTM planning cadence, ensuring alignment across target setting, capacity, segmentation, territory design, quota deployment, and demand generation to drive predictable revenue outcomes
• Drive cross functional execution by coordinating planning workstreams, managing risks and dependencies, and ensuring milestones are met to support successful annual and in year planning cycles
• Lead the creation of executive ready planning materials that enable faster, higher quality decisions across senior leadership teams
• Partner with Finance, Sales Operations, Marketing, Partner, Field, and Systems teams to align planning inputs, outputs, and downstream execution readiness
• Orchestrate planning governance, including decision tracking, accountability frameworks, and milestone reviews to improve transparency and operating discipline
• Deliver strategic planning initiatives and system implementations, including enterprise planning platforms and data management capabilities, to improve scalability and planning accuracy
• Manage external partners and vendors to ensure delivery against business requirements, timelines, and technical dependencies
• Drive adoption of planning tools and processes through structured rollout, testing, training, and change management to improve organizational effectiveness
• Continuously improve planning processes by identifying inefficiencies, clarifying ownership, and introducing scalable frameworks that enhance execution speed and quality

Required Qualifications:

• Bachelor’s degree in Business, Finance, Economics, Operations, Information Management, or a related field
• 8+ years of experience in program management, revenue operations, sales operations, business operations, or GTM planning
• Strong experience managing complex, cross functional programs with multiple stakeholders and executive visibility
• Deep understanding of sales planning, revenue planning, and GTM operations within a technology or SaaS environment
• Proven ability to manage project plans, risks, dependencies, and decision frameworks in large scale initiatives
• Strong communication skills with the ability to translate complex discussions into clear decisions and actions
• Experience influencing senior stakeholders across Sales, Finance, Marketing, and Operations
• Advanced proficiency in Excel and PowerPoint for building structured, executive ready materials
• Experience with program management and collaboration tools such as Smartsheet, Asana, or Microsoft Office
• Ability to operate effectively in a fast paced, global environment with shifting priorities
• Strong attention to detail, ownership mindset, and ability to drive accountability without direct authority

Preferred Qualifications:

• Experience supporting annual sales planning, territory design, quota deployment, or capacity planning processes
• Experience with enterprise planning platforms such as Workday Adaptive Planning or similar tools
• Familiarity with Salesforce, Tableau, Power BI, Snowflake, or related data and reporting platforms
• Experience working across global regions, sales segments, or business units
• Background in SaaS, cloud, or high growth technology organizations
• Strong understanding of GTM planning concepts including segmentation, pipeline generation, and overlay planning
• Experience building executive level planning summaries, status reports, and decision documents
• Demonstrated ability to improve operating cadence and bring structure to complex processes

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.