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Clinical Manager

Role overview

Qualifications

  • Experience working in medical/health administration
  • Degree in Counseling, Psychology, or a related field
  • Ability to manage under pressure
  • Detail-oriented and efficient in work

Responsibilities

  • Meet regularly with Active Ability’s therapists
  • Solve client allocation problems to ensure that clients receive services promptly
  • Provide onboarding training to new therapists
  • Ensure therapists meet their productivity KPIs

Key facts

  • Remote from: Anywhere
  • Part time
  • Clinical Trial Manager
  • English

Hard skills

Other skills

  • Mentorship
  • Communication
  • Adaptability
  • Reliability
  • Detail Oriented
  • Politeness

About the company

Easy Outsource logo

Easy Outsource

  • Outsourcing & BPO
  • Startup
  • 11–50
As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

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Job description

This is a remote position.

The primary purpose of the Clinical Manager role is to ensure that the clinical and administrative teams execute their day-to-day objectives effectively while providing mentorship and guidance. Additionally, the role focuses on continually improving operations to support the goals and vision of BMT. The Clinical Manager serves as the glue that holds clinical operations together.

Role Summary:

  • Meet regularly with Active Ability’s therapists.

  • Solve client allocation problems to ensure that clients receive services promptly.

  • Provide onboarding training to new therapists.

  • Ensure therapists meet their productivity KPIs.

  • Support therapists' wellbeing and communicate feedback to management.

  • Manage handovers between therapists to ensure a seamless experience for clients.

  • Handle complaints from both therapists and clients.

  • Facilitate exceptional diary management for all therapists.

  • Regularly report to the Head of Clinical Operations.

About You:

Must Haves:

  • Experience working in medical/health administration.

  • Degree in Counseling, Psychology, or a related field.

  • Ability to manage under pressure.

  • Detail-oriented and efficient in work.

  • Respectful, supportive, and courteous to clients, referrers, and staff.

  • Ensure patient privacy and confidentiality at all times.

  • Must be willing to work on-site; this is not a work-from-home position.

Nice to Haves:

  • Flexible and adaptable.

  • Understand the needs of the team.

  • Ability to self-learn.

  • Reliable, driven, and hardworking.

Qualifications:

  • Bachelor’s Degree in Psychology, Counseling, or a related field.



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