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This is a remote position.
Respond promptly to inbound calls, messages, and emails from clients and healthcare professionals outside of regular UK business hours.
Handle urgent shift bookings, cancellations, or amendments with accuracy and urgency.
Coordinate and dispatch available healthcare staff based on client requirements and availability.
Log all interactions, shift changes, and incidents accurately into the system (e.g. CRM, scheduling software).
Escalate complex or critical issues to the designated on-call manager or internal team.
Provide exceptional customer service while managing high-pressure situations calmly and professionally.
Follow Alpha24 Healthcare’s standard operating procedures and communication protocols at all times.
Experience in customer service, dispatching, or staffing coordination (preferably within healthcare or recruitment).
Excellent spoken and written English communication skills.
Ability to work independently, make sound decisions, and manage priorities in a fast-paced environment.
Familiarity with CRM or scheduling software (preferred but not required).
Tech-savvy with reliable internet and a quiet work-from-home setup.
Willingness to work UK night shifts, weekends, and public holidays.
Prior experience in a UK-based healthcare or BPO setting.
Background in workforce management, emergency handling, or on-call service coordination.
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