FBS Business Operations Analyst II (Remote)

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Requirements

Summary:

The Business Operations Analyst II supports operational initiatives, technology projects, business optimization, and process improvement efforts across Direct Sales. This role partners with business stakeholders to coordinate projects, gather requirements, build solutions, support automation initiatives, and help streamline day-to-day business processes. The ideal candidate possesses a blend of project coordination, analytical, and technical skills, with experience working with data, reporting tools, business applications, AI, and workflow automations. This individual will contribute to both strategic initiatives and operational support activities while helping drive efficiency, accuracy, and scalability across the organization.

Responsibilities:

Project & Program Support:

•Assist with planning, coordinating, and executing operational and technology-focused projects.

•Track project milestones, risks, dependencies, and action items.

•Facilitate meetings and document project decisions and requirements

•Partner with stakeholders to gather business requirements and translate them into actionable solutions.

Reporting & Analytics:

•Develop and maintain operational reports, dashboards, and performance metrics.

•Validate data accuracy and troubleshoot reporting issues.

•Support business users with data analysis and reporting requests.

•Identify trends and opportunities for process improvement using data. Automation & Technology Solutions

•Support workflow automation initiatives using low-code/no-code platforms.

•Assist with API integrations, data transfers, and system connectivity efforts.

•Create and maintain automation documentation and process guides.

•Help test and validate new system enhancements and technology solutions.

Operational Support:

•Support day-to-day business processes and operational activities.

•Monitor recurring processes and troubleshoot issues when they arise.

•Document standard operating procedures and business workflows.

•Identify opportunities to improve efficiency, reduce manual effort, and enhance user experience.

Tools:

Power Platform - Entry Level (1-3 Years)
Quickbase - Entry Level (1-3 Years)
Salesforce - Entry Level (1-3 Years)
REST APIs - Entry Level (1-3 Years)
Python - Entry Level (1-3 Years)
Snowflake/SQL - Entry Level (1-3 Years)
Microsoft Excel - Entry Level (1-3 Years)
JSON - Entry Level (1-3 Years)
Copilot Studio / AI - Entry Level (1-3 Years)

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.