Operations Specialist

The Operations Specialist is the backbone of daily execution—ensuring that compliance, payroll, incident management, and safety standards are maintained so the rest of the team can focus on growth. This role handles the critical operational processes that keep the business running smoothly: onboarding, timekeeping, incident reporting, dispatch coordination, and audit readiness. The Ops Specialist reports directly to the Area Director and has a dotted-line relationship to the Central Operations Director, ensuring consistency of operational standards across the organization.

Duties and Responsibilities:

• Manage onboarding and compliance documentation for all new hires and placements (Collect Background Check & Drug Screen results, complete pre-employment verifications & submit to compliance)

• Manage weekly payroll and timekeeping accuracy, resolving discrepancies promptly

• Manage and submit incident and accident reporting processes per company and regulatory requirements

• Monitor safety compliance and support internal and external audits

• Coordinate with Recruiters and Commercial Managers on service delivery and dispatch, ensuring the highest possible fill rate

• Carry out the strategy to retain drivers and other TF Assigned Personnel

• Maintain dispatch schedules and confirm worker assignments

• Process and track drug testing, background checks, and credential verification

• Manage no-call/no-show situations and arrange replacement coverage

• Ensure all operational processes align with Central Operations standards

• Provide operational metrics and reporting to the Area Director

• Other duties as assigned.
 

Education and Certifications: 

• High school diploma required; associate or bachelor’s degree preferred

Skills and Qualifications:

• 2+ years of operations, HR, or administrative experience in staffing or related industries

• Strong attention to detail and comfort with compliance-heavy processes