Assistant Manager Client Satisfaction

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: 

“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.” 

Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning. 

The Role: 

As a Assistant Manager / Manager, Support Team, you will overse the operations and performance of the Support team. Reporting to the Sr. Manager Operations, you will ensure that all team members are working together to achieve our Client Satisfaction goals. 

The Responsibilities: 

# Inbound Operational Excellence & Service Delivery

 # Quality Assurance & Client Satisfaction

• Escalation Control: Maintain a target of zero escalations from internal or external clients through proactive de-escalation and floor support.  

# Performance Coaching & Talent Development

# Workforce Management & Resource Optimization

Additional Position Information: 

The Benefits: 

  Learn more at www.meazurelearning.com 

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.