Business Relationship Manager

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Remote

Job Ref: 205289

About the role

Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Business Relationship Manager.

As a Business Relationship Manager, you will manage and grow a portfolio of strategically important Funeral Director Appointed Representatives, developing trusted and commercially successful partnerships that deliver sustainable business growth, strong sales performance and partner retention. The role provides strategic account leadership, regulatory oversight and business development support across some of EPSL's largest and most complex relationships.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Manage and grow key Funeral Director partner accounts based across South East, East Anglia, & East Midlands, building strong relationships that drive growth, retention and profitability.

• Develop and deliver business and sales plans using performance data and market insights to maximise commercial results.

• Maintain executive-level stakeholder relationships, proactively managing performance and addressing risks and opportunities.

• Identify and support new business opportunities through prospecting, networking and referrals.

• Promote adoption of Ecclesiastical Planning Services digital services to improve partner efficiency and customer outcomes.

• Maintain accurate CRM records, pipeline management and reporting to support effective account oversight.

• Work collaboratively across teams to deliver excellent service, share best practice and drive continuous improvement.

• Represent professionally at partner meetings, industry events and networking activities, enhancing the company's reputation and brand.

What you'll need to have

• Proven success in sales, account management, business development or partner relationship management, delivering commercial growth and achieving targets.

• Experience managing complex or high-value client and partner relationships, influencing senior stakeholders and driving sustainable growth.

• Excellent communication, presentation and influencing skills, able to engage confidently with diverse audiences.

• Experience delivering growth, sales and partner engagement initiatives that achieve measurable results.

• Ability to deliver training, coaching and presentations to partners and customers.

What makes you stand out

• Good understanding of regulatory requirements, governance standards and customer outcome expectations within a regulated environment.

• Any previous experience within the funeral sector would be advantageous

What we offer

• A competitive salary - let's discuss it

• Car allowance

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%.

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Hear from the hiring manager

"You'll be joining a genuinely brilliant team that's ambitious, collaborative, and full of energy, but has never lost the close-knit, supportive culture that makes Ecclesiastical Planning Services such a special place to work. It's one of the best companies and teams I've had the privilege to be part of; we challenge each other, celebrate our successes, and always support one another. This is a fantastic opportunity for someone who loves building relationships, spotting opportunities, and turning ideas into results. You'll have the chance to make your mark, shape key partnerships, and play a meaningful role in our growth journey, all while working alongside talented people who are passionate about what they do and excited about the future we're building together."

About us

Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26