Vice President, Lean Operations & AI Transformation

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Role Purpose

The Vice President, Lean Operations & AI Transformation will build and lead the operating system that fuels revenue growth: a disciplined Lean management approach to eliminate waste and variability, fused with AI and intelligent automation deployed as a genuine force multiplier. This is not an automation-for-its-own-sake mandate. The objective is capacity creation — freeing people from repetitive, low-judgment work so they can be redeployed to the higher-value, relationship-driven, and decision-intensive work that actually differentiates the business. Every initiative should answer the same question: does this create capacity we can reinvest in growth?

The role will launch inside Operations — standing up the team, the methodology, and an early portfolio of wins — and is explicitly designed to scale outward. As credibility and results accumulate, this leader will take on a matrixed leadership posture across Sales, Client Services, Finance, Compliance, and other Auto functions, serving as the enterprise's go-to authority for how Lean and AI are applied across the business.

Key Skills & Experience

• Ten (10+) years leading operations, process excellence, or business transformation, including direct experience designing and running Lean/continuous-improvement programs at scale.
• Demonstrated success integrating AI and intelligent automation (RPA, IDP, conversational AI, agentic AI, generative AI) into operational workflows, with measurable capacity and financial outcomes.
• Experience operating in a high-growth or scaling business, with a track record of building operating leverage — enabling revenue growth without proportional cost or headcount growth.
• Proven matrixed leadership: the ability to earn credibility and drive change across functions without formal authority, building coalitions and consensus in a matrixed organization.
• Track record building and leading a lean, high-performing team, plus experience scaling capability through citizen development and centers of excellence.
• Strong change management orientation — comfortable designing workforce transition plans, reskilling paths, and communication strategies alongside technical deployments.
• Executive-level communication skills, with the ability to translate between Lean methodology, technical AI/automation concepts, and business/financial outcomes for varied audiences.
• Financial and analytical fluency — able to build the business case for initiatives and credibly own ROI reporting to senior leadership.

Qualifications

Education & Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, Computer Science, or a related field required.
• MBA or advanced degree in a related field strongly preferred.
• Lean Six Sigma Black Belt (or equivalent Lean/continuous-improvement certification) strongly preferred; Master Black Belt a plus.
• Formal training or certification in AI, automation platforms (e.g., UiPath, Automation Anywhere, Azure AI, AWS AI/ML), or data science is a plus.

Additional Information

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

• Asociacion Solidarista
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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This is a remote position.