Bilingual - Patient Help Center Specialist

OVERVIEW:

Do you love talking to people and have a natural ability to connect, influence, and sell with confidence? Our Patient Help Center Specialists are the friendly, energetic voices representing our Dentures and Implants offices nationwide.

You will handle inbound and outbound calls with potential patients, creating a great first impression, explaining the benefits of our services, and converting those conversations into in-person consultations. You will also follow up to confirm appointments, answer questions, and ensure patients are excited and prepared for their visit.

If you are outgoing, persuasive, tech-savvy, and thrive on helping people take that next step toward feeling confident about their smile, this is the perfect opportunity for you!

ABOUT US:

Working at Shared Practices Group means being part of a dynamic work environment where each one of our employees has the opportunity to make a difference. We love what we do, and it shows.

Shared Practices Group is a very fast growing company that has several dental practices around the US focusing on dentures and implants. Our mission is to increase our patients’ access to life-changing full arch dentistry.

You’ll be joining an energetic, effective, and tight-knit central team that embodies the concept of Team First! We take care of our teams at our practices so that they can take care of our patients! Come join our team today!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure each patient has a positive experience with our company
• Be friendly, professional, and engaging in every conversation
• Confidently communicate the value of our dental services to potential patients
• Receive inbound calls and make outbound follow-up and confirmation calls
• Convert 75% or more of new-patient calls to in-person consultations
• Overcome objections and rejection with confidence and care
• Accurately schedule new patients into the practice management software
• Track all requested statistics and review performance with the Team Lead
• Maintain daily communication with your Team Lead and team members, since this is a remote position
• Participate actively in team meetings and training sessions
• Promote teamwork and collaboration with peers
• Offer help when needed and ask for support when challenges arise
• Take the initiative to grow your skills and contribute to team goals
• Perform all other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish)
• Call center: 1 year (Required)
• Customer service: 2 years (Preferred)
• Dental terminology knowledge is a plus, but not required
• US work authorization (Required)
• Reliable high-speed internet (minimum upload speed: 25/10 Mbps (Required)
• Strong people skills and a passion for conversation
• Excellent communication and active listening skills
• Confident and persuasive, able to sell the value of a free consultation
• Must be comfortable handling both inbound and outbound calls
• Self-motivated and able to work independently
• Tech-savvy and able to learn new systems quickly
• Able to multitask in a fast-paced environment with strong organization skills
• Dedicated, quiet workspace
• A High School Diploma (required)
• Second language is a plus, but not required

WHAT WE OFFER:

• Training provided
• Computer and headset provided
• Competitive pay with monthly bonus opportunities
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) retirement plan
• Short-term disability and additional optional benefits
• Paid vacation and sick
• Paid holidays

Schedule: Full Time - 8 hour shifts - flexible working evenings or weekends as desired

Compensation: Hourly rate starting at $17/hour plus bonus