Client Success Executive

• Today

Altera Digital Health

Role overview

Responsibilities

Serves as the client's primary advocate within Altera and as a trusted advisor
Develops and nurtures C-suite relationships
Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities
Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements
Identifies and communicates how Altera can drive more value to the clients we serve
Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client
Serves as the primary Executive escalation point
Explores and identifies additional revenue opportunities with clients
Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams
Represents Altera leadership in multiple client touchpoints, tradeshows and conferences

Key facts

Remote from: Illinois (USA), Pennsylvania (USA)
Full time
Client Success Manager
English

Hard skills

Net Promoter Score Revenue Recognition

Other skills

Relationship Management
Strategic Planning
Communication
Teamwork
Curiosity
Customer Service

About the company

Altera Digital Health

Digital Health & Health Tech

Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.

Company details

Company typeXLarge

IndustryDigital Health & Health Tech

Company size5001 - 10000

Links

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Job description

• Serves as the client's primary advocate within Altera and as a trusted advisor.
• Develops and nurtures C-suite relationships.
• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.

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