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Agentic Solution Engineer

Netomi

Role overview

Qualifications

  • 1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS
  • Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure)
  • Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic
  • Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes

Responsibilities

  • Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform
  • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users
  • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases
  • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference

Key facts

Hard skills

Python (Programming Language) Sales Engineering Enterprise Application Software JScript Multi-Agent Systems Mload UI/UX Strategy

Other skills

  • Communication
  • Collaboration
  • Presentations

About the company

Netomi logo

Netomi

Artificial Intelligence & Machine Learning Services

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup
IndustryArtificial Intelligence & Machine Learning Services
Company size51 - 200

Links

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Job description

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

Netomi is looking for a Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.

Responsibilities

  • Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform.

  • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users.

  • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases.

    • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases.

    • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers.

    • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities.

    • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.


Requirements

  • 1-2 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.

  • Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure).

  • Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic.

  • Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes.

  • Functional understanding enterprise software ecosystems, and data flow patterns.

  • Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams.


Preferred Qualifications

  • Experience in agentic or autonomous AI systems (e.g., LangChain, LlamaIndex, or similar frameworks).

  • Familiarity with MLOps, AI governance, and compliance in production-scale deployments.

  • Background working in high-growth startup environments.

  • Awareness of UX/UI principles for designing customer-facing AI experiences.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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