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I/DD Care Manager (QP)-(Hickory/Forsyth, NC)

Partners Health Management

Role overview

Qualifications

  • Bachelor’s degree in a human services field like psychology, social work, nursing or other relevant field and a minimum of 2 years full-time experience working with individuals with Intellectual and Developmental Disabilities.
  • At least 2 years of work experience with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a community care setting.
  • Residents of North Carolina or within 40 miles of the NC border.
  • Ability to travel regularly as needed to perform job duties.

Responsibilities

  • Serve as the primary point of contact and navigator for members with I/DD and/or dually diagnosed members.
  • Lead 'Team Based Care', ensuring members receive holistic support that integrates physical health, behavioral health, and long-term supports and services.
  • Meet members in their communities to assess their needs and build Person-Centered Care Plans.
  • Educate members and families on their rights and connect them to services and providers.

Key facts

Hard skills

Care Management Long-Term Care Competency Assessment Empowerment

Other skills

  • Analytical Skills
  • Communication
  • Teamwork
  • Adaptability

About the company

Partners Health Management logo

Partners Health Management

Health Insurance (Payers)

You will often hear people call Partners a North Carolina local management entity/managed care organization or LME/MCO. We think of ourselves as an MCO…a Member Care Organization™. Partners manages Medicaid, state and local funds for mental health, intellectual/developmental disability, substance use disorder and traumatic brain injury services. The system of care we manage is shaped by the choices of our members and their families and designed to meet the unique needs of each of the communities we serve. Partners manages care in Burke, Cabarrus, Catawba, Cleveland, Davie, Forsyth, Gaston, Iredell, Lincoln, Rutherford, Surry, Stanly, Union and Yadkin Counties. Our Crisis Line is available all day, every day at 1-888-235-HOPE (4673). Learn more about us at www.PartnersBHM.org.

Company details

Company typeSME
IndustryHealth Insurance (Payers)
Company size201 - 500

Links

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Job description

 **This is a mobile position which will work primarily out in the assigned communities.**

Join a Mission That Moves With You: Mobile/Remote Care Management across NC


Why You’ll Love Working Here

In 2026, the future of healthcare is in the community. As an I/DD Care Manager at Partners, you aren't just managing files—you are the architect of a better life for individuals with Intellectual and Developmental Disabilities.

We offer a role that balances clinical excellence with geographic flexibility, supported by one of the most stable and competitive benefits packages in North Carolina.


The Perks of Joining Our Team:
  • Work Where You Live: Fully mobile/remote role serving the counties you live in, work in and call home.
  • Financial Security: State Retirement Pension plan, 401(k) with employer match, company paid life and disability insurance, and an annual incentive bonus.
  • Health & Wellness: Low-deductible medical/dental plans and generous vacation + sick time accruals.
  • Student Loan Relief: We are a Public Service Loan Forgiveness (PSLF) Qualifying Employer—let your work pay off your education.
  • Celebrate Life: 12 paid holidays and dedicated wellness programs.

See attachment for additional details. 


Location:  Available for Hickory or Forsyth, NC location; Mobile/Remote position

Projected Hiring Range:  Depending on Experience

Closing Date: Open Until Filled


Your Impact & Role

As a Partners Care Manager, you will serve as the primary point of contact and navigator for members with I/DD and/or dually diagnosed members. You will lead "Team Based Care," ensuring our members receive holistic support that integrates physical health, behavioral health, and long-term supports and services.


What a Typical Week Looks Like:

  • Meet Members Where They Are: Meet members in their communities to assess their current and projected needs to build Person-Centered Care Plans/Individual Support Plans (ISP) to get them closer to achieving their vision for their lives.
  • Integrative Leadership: Facilitate interdisciplinary team meetings to ensure doctors, specialists, providers and families are all moving in the same direction to meet the member’s needs.
  • Transition Expert: Guide members through life’s big changes—moving from school to adulthood, returning home from care facilities, gaining optimal independence and finding the right combination of paid supports to maintain or increase overall health and wellness.
  • Empowerment: Educate members and families on their rights and connect them to the array of services and our network of providers to secure their future.


Who You Are

  • A Mobile Professional: A North Carolina resident and you thrive on the road and value the autonomy of a community-based role. Travel is an essential part of how you connect with those you serve.
  • A Systems Navigator: You understand (or are eager to master) Medicaid regulations, 1915i services, and the Tailored Plan landscape.
  • A Person-Centered Planner: You believe there is no "one size fits all" solution in care management. You bring a voice to vulnerable individuals through your strengths of observation, connecting the dots, supporting their journey through your planning skills.
  • Qualified Candidate to apply:You’ve earned your degree and put it to work! Congratulations! You are who we are looking for if one of these many different scenarios describe you…
    • You have earned a Bachelor’s degree in a human services field like psychology, social work, nursing or other relevant human services field:
      • and you bring with you a minimum of 2 years full-time experience working with individuals with Intellectual and Developmental Disabilities
      • and at least 2 years of your work experience was with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a setting where they receive care in the community OR
    • You earned a Bachelor’s degree outside the human services field 
      • and you have at least 4 years full-time experience working with individuals with Intellectual and Developmental Disabilities. 
      • and at least 2 years of your work experience was with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a setting where they receive care in the community OR 
    • You earned a Master’s degree 
      • and have a minimum of 1 year full time experience working with individuals with Intellectual and Developmental Disabilities 
      • and at least 2 years of your work experience was with people with significant Long-Term Services and Supports (LTSS) needs due to their disability in a setting where they receive care in the community
    • You reside in North Carolina or within 40 miles of the NC border
    • You have the ability to travel regularly as needed to perform job duties

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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