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Title - Salesforce Release Manager
Location - Mexico (remote)
Safeguard Global's Salesforce org is shared across three teams — SalesOps, Customer Ops, and Engineering IT. This role owns cross-team deployment coordination, sandbox strategy, or CI/CD pipeline administration end-to-end: not only running and enforcing the parts of the deployment governance model already in place, but establishing the workflows, protocols, and processes that are still being defined — including formal notification protocols, sandbox strategy, and the DevOps tooling program (evaluation, trial administration, and ongoing tool ownership across the DevOps tool like GearSet/Flossum).
This is a dual-function role: 50% release/deployment governance, 50% hands-on DevOps pipeline ownership. It is an individual-contributor position with cross-team authority delegated through the governance model.
Key Responsibilities
Release & Deployment Governance
- Own and run the cross-team deployment calendar spanning SalesOps, Service Cloud, and Engineering IT deploys
- Enforce the Salesforce Ownership Model's deployment protocols (notification requirements, sign-off gates on shared entity changes)
- Maintain and update the change logs for shared entity touching changes
- Serve as the point of escalation for deployment break-fix issues
- Own post-deployment validation and smoke testing coordination across teams
- Take ownership of in-flight governance workstreams as they mature, including finalizing the RACI/ownership model, formalizing the sandbox coordination policy, and standing up the Engineering IT deployment notification protocol from scratch (this protocol does not yet exist; it is a build, not an inherited process)
- Identify gaps in current governance protocols and design/propose new workflows to close them, rather than operating only within what already exists - bring recommendations to salesforce committee for sign-off
DevOps Pipeline Ownership
- Own the DevOps tool evaluation and trial process end-to-end — test use case design, structured trial feedback, seat/licensing analysis, and vendor comparison — and administer the selected tool going forward (Gearset or Flosum, pending trial outcome): environment comparisons, deployment sets, rollback configuration, user/seat management.
- Own CI/CD pipeline configuration and maintenance for Salesforce metadata deployments
- Design and execute the sandbox refresh strategy — including the full sandbox refresh approach not yet formalized — schedule and run partial/full sandbox refreshes, coordinate timing across teams to minimize integration disruption, and author and maintain the integration recovery runbook
- Maintain source-of-truth version control practices for Salesforce metadata (branching strategy, merge conflict resolution, deployment package management)
- Monitor deployment pipeline health and troubleshoot failed deploys across environments
Cross-Team Coordination
- Act as SalesOps's named coordination contact for cross-team deployment matters
- Partner with the Service Cloud & Engineering team's coordination contacts on Service Cloud deployment scheduling
- Support Service Cloud & Engineering ‘ review process with SalesOps deployment status, ensure all members are informed and signed off before any deploy touching shared objects
- Coordinate with the Enablement and Training team ahead of every release affecting Sales applications, Salesforce, or related integrations — ensure training materials, release comms, and adoption support are ready before go-live
Reporting & Documentation
- Produce release notes and deployment summaries for stakeholders per the bi-monthly/major release cadence
- Track and report on deployment governance KPIs: notification compliance, rollback incidents, sandbox refresh cadence, cross-team deploy conflicts
- Feed structured tooling feedback into the ongoing DevOps tooling evaluation and any future advanced-tooling readiness assessment
- Own and maintain the Jira release structure (epics, tickets, linking convention) and all related release documentation across the three teams — ensure every deploy has a corresponding, correctly-tagged Jira record and linked Confluence documentation
- Maintain the SFDC Architecture Decision Record documentation and deployment-related Confluence pages
Required Qualifications
- 4+ years in a Release Manager, DevOps Engineer, or Salesforce Release Engineer role, with at least 2 years specifically in a Salesforce environment
- Hands-on experience with a Salesforce DevOps tool (Gearset, Flosum, Copado, or AutoRABIT)
- Working knowledge of Salesforce DX (SFDX), Git-based version control, and metadata deployment patterns
- Experience managing sandbox strategy (refresh scheduling, seed data, integration dependencies) in a multi-team Salesforce org
- Demonstrated experience coordinating deployments across teams that do not share a single reporting line — vendor/contractor coordination experience is a strong plus
- Track record of building governance processes and notification protocols from the ground up in an org without one, not only operating within an existing, mature framework
- Strong written communication skills; comfortable running structured notification and sign-off processes with non-technical stakeholders
- Experience administering Jira for release/change tracking (ticket structure, workflows, linking conventions) and maintaining Confluence or equivalent documentation
Preferred Qualifications
- Experience in an org that migrated from single-team to multi-team Salesforce ownership
- Familiarity with Platform Events and integration architecture (useful for the Engineering IT coordination scope)
- Salesforce certifications (Administrator, Platform App Builder, or DevOps-focused certifications)
- Experience building or operating in a RACI/ownership-model governance structure
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
