Bilingual Patient Engagement Associate I

Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our careers@imaginepediatrics.org inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner. 

Where You'll Be
This position will be remote, but must be able to attend an in-person final interview in Houston, Texas on August 13th or August 14th. The role will require working one of the following shifts in either Central or Eastern time:

• 9:00am-5:30pm
• 11:00am-7:30pm

What You’ll Do 

As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include: 

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit. 
• Effectively communicate Imagine services and overcome parent/family objections. 
• Represent Imagine Pediatrics to parents and families of medically complex children. 
• In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients. 
• Leverage reporting and dashboards to prioritize telephonic outreach to prospective members. 
• Successfully meet and/or exceed engagement monthly targets. 

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:  

• High School diploma or equivalent required 
• Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed 
• Bilingual Spanish highly preferred

What We Offer (Benefits + Perks) 
 
The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer