Field Deployment Engineer

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

We are looking for an experienced Field Deployment Engineer to join our team to support one of top clients in New Albany, OH. The engineer will directly work with client system engineers, local client logistics teams, and with other Field Deployment engineers remotely. Be responsible for deploying different types of robots to field, including preparation, data entry, data analysis, and post activities.

This is a full-time, long term benefited position with competitive compensation

WHAT YOU WILL BE DOING:

· Targeted deployment site preparation

       o  Site survey (getting maps, deciding on docking locations, creating routes)

       o  Preparing/maintaining installation toolkit

       o  Point-of-Contact liaison for site requirements like badges, moving equipment, debugging.

· Robot Preparation

       o  Initializing robot and configurate backend support system

       o  Creating, capturing and archiving robot configuration data

       o  End-of-line testing to verify shipping hardware

       o  Burn-in testing to qualify field worthiness

       o  Disassembly, preparing robot for shipping

· Robot Installation

       o  Travel to installation sites

       o  On-site assembly, bringup, and functional verification

       o  On-site operation verification

· Post-deployment support

      o  Point of Contact training

      o  Collecting site data for developers

      o  Review of Installation process for improvement

      o Customer support for Points of Contact with field problems

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or higher in Computer Science, Computer Engineering, or IT
• Experience of programing is a plus, like python, C++.
• Experience of tools, like shell, GIT, ALM, Jira
• Experience of Linux command line is a plus(at least basic level)
• Ability to troubleshoot complex software / hardware configuration problems, and track source code.
• Ability to function effectively in a fast-paced environment and manage continuously changing business needs; excellent time management skills required.
• 10%~25% travel is required.
• Occasional infrequent in person activity may be required

PREFERRED QUALIFICATIONS:

• Experience in robot relevant tasks is huge plus.
• Can read source code and troubleshooting is a good to have.
• Server room experience is a advantage.
• QA experience is a good to have
•  

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of 80K to 90K.
• 15 day per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.