About Dynatron
Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to improve profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating growth, expanding product innovation, and increasing market demand, we are scaling quickly, and strong receivables management is critical to supporting healthy cash flow and operational discipline.
The Opportunity
We’re seeking a driven Accounts Receivable Senior Analyst to own dunning, collections, and the recovery of aged and stuck cash across Dynatron’s receivables portfolio.
This is a hands-on, high-impact role for someone who treats every aged dollar as a solvable problem and every customer conversation as a relationship to protect. Sitting at the intersection of billing accuracy, cash application, customer engagement, and financial operations, you will help design and run the collections cadence that keeps DSO low, cash flowing, and customer accounts clean.
The ideal candidate brings deep order-to-cash knowledge, strong analytical skills, excellent customer-facing communication judgment, and the persistence to chase balances through resolution. You know how to prioritize the aging, identify root causes, partner cross-functionally, and turn tied-up receivables into collected revenue without damaging customer trust.
This is not a passive AR support role. It is a core cash recovery and customer account ownership role for someone who loves the chase, the numbers, and the win of freeing cash.
What You’ll Do
Collections & Dunning Ownership
- Own the end-to-end dunning and collections lifecycle across assigned customer accounts.
- Drive a structured, escalating outreach cadence across email, phone, and portal channels to recover past-due and stuck balances.
- Prioritize AR aging by cash-at-risk, account status, age of balance, and root cause.
- Focus collection efforts on the highest-value, oldest, and most actionable balances to accelerate recovery and reduce DSO.
- Maintain professional, firm, and customer-aware communication throughout the collections process.
AR Aging, Account Reconciliation & Cash Recovery
- Investigate and clear the root causes behind stuck cash, including unapplied and misapplied payments, short-pays, billing disputes, credit holds, and unattached or orphaned receivable entries.
- Reconcile customer accounts and match payments to open invoices in NetSuite.
- Ensure AR aging accurately reflects true collectible receivables.
- Identify patterns in past-due balances and recommend corrective actions to prevent recurring issues.
- Chase balances through resolution with urgency, discipline, and strong follow-through.
Cross-Functional Dispute Resolution
- Partner with Billing, Sales, Customer Success, and Cash Application to resolve disputes quickly and remove payment roadblocks.
- Collaborate with internal stakeholders to clarify billing issues, customer concerns, payment timing, and account status.
- Escalate high-risk or unresolved accounts appropriately, including reserve, legal, credit hold, or write-off consideration.
- Help protect customer relationships while maintaining accountability for payment expectations.
- Communicate clearly and proactively on account status, blockers, and next steps.
Reporting, KPIs & AR Insights
- Build, maintain, and report on collections KPIs, including DSO, aging bucket movement, cash collected versus target, and dispute resolution cycle time.
- Analyze large AR aging datasets to identify trends, risk areas, and recovery opportunities.
- Provide clear, actionable updates to Finance and Accounting leadership on collection performance.
- Use reporting insights to improve prioritization, escalation, and cash recovery strategies.
- Support ad hoc reporting and analysis related to receivables, cash application, and customer account health.
Process Improvement & Collections Operations
- Develop, document, and maintain collections SOPs, dunning workflows, and escalation procedures.
- Recommend improvements to credit, hold, and collections policies that support cash recovery and reduce financial risk.
- Identify manual processes that create delay and help stand up automation where appropriate.
- Support scalable AR operations as the business grows.
- Bring a continuous improvement mindset to collections, reporting, documentation, and cross-functional workflows.
What You Bring
Accounts Receivable & Collections Expertise
- 4+ years of progressive experience in accounts receivable, collections, cash application, or related finance operations roles.
- Demonstrated track record of reducing DSO and recovering aged balances.
- Deep working knowledge of the order-to-cash cycle and the common drivers of stuck cash across billing, disputes, and cash application.
- Strong understanding of AR aging, account reconciliation, collections cadence, payment application, and customer dispute resolution.
- Experience working in technology, SaaS, or software-driven environments preferred.
Systems & Analytical Skills
- Proficiency with NetSuite required.
- Familiarity with SuiteBilling and CRM systems strongly preferred.
- Advanced Excel skills, including VLOOKUPs, pivot tables, and analysis of large AR aging datasets.
- Strong comfort working with financial data, account detail, and collections reporting.
- Ability to identify root causes, spot trends, and turn analysis into practical action.
Customer Communication & Judgment
- Strong customer-facing communication skills with the ability to be firm on payment while protecting the relationship.
- Sound judgment in determining when to follow up, escalate, negotiate, or involve internal partners.
- Ability to communicate clearly and professionally across email, phone, portals, and internal updates.
- Strong emotional intelligence and professionalism in difficult customer conversations.
- Service-oriented mindset with a high standard for responsiveness and follow-through.
Ownership & Execution Discipline
- High attention to detail and strong problem-solving instincts.
- Strong ownership mindset with the persistence to chase balances through resolution.
- Ability to manage multiple accounts, priorities, and deadlines simultaneously.
- Comfort operating with urgency in a fast-paced, growing business.
- Strong documentation habits and commitment to accurate, clean account records.
Education
- Bachelor’s degree in Accounting, Finance, Business, or a related field preferred.
Work Location & Travel
Why Dynatron
- Opportunity to directly improve cash flow and strengthen receivables discipline at a growing SaaS company.
- High-impact role with close partnership across Finance, Accounting, Billing, Sales, Customer Success, and Cash Application.
- Ability to build scalable collections processes, reporting, and workflows during a period of company growth.
- Values-driven culture built on sense of urgency, delivering results, accountability, positive attitude, and being success driven.
- Remote-first flexibility with autonomy, accountability, and trust.
What Success Looks Like
This role rewards AR professionals who:
- Take full ownership of aged receivables and chase balances to resolution.
- Reduce DSO and improve cash recovery through disciplined collections execution.
- Build strong customer and internal partnerships while maintaining payment accountability.
- Identify root causes behind stuck cash and help prevent recurring issues.
- Improve AR reporting, documentation, workflows, and escalation processes.
- Help Dynatron maintain healthy cash flow, cleaner receivables, and stronger financial operations.
Ready to help turn tied-up receivables into collected revenue? Join us and play a critical role in strengthening the cash discipline, customer account health, and financial operations behind Dynatron’s next stage of growth.
