Travel Expert (US Based)

N.B. This is a remote position in the US - you must be based and have the right to work in the US to be eligible for this role as we cannot offer visa sponsorship at this time. This role will be available for applications until 09:00 (BST) on Monday 3rd August.

About Flash Pack:

When was the last time you made a new friend? The quality of your relationships is the single most important factor for your mental health. Travel has a unique ability to fast-forward the friendship-making process, which is why we’re on a mission to create one million meaningful friendships using the power of travel and technology as a platform for human connection.

We create curated social adventures for solo travellers in their 30s, 40s and 50s. Since launching in 2014, we’ve seen impressive year-on-year growth and become the category leader in a thriving, rapidly expanding market with the majority of our business now in the US.

We’re well-funded, we’ve shaken up an outdated industry, and we see ourselves as a friendship company far more than a travel company. Our culture is down-to-earth, hard-working and compassionate, built by exceptional people who care deeply about doing work we’re proud of.

You can find out more about our culture and life at Flash Pack here.

The Role:

We’re looking for an experienced and target-driven Travel Expert to join our Sales team in the US!

As a Travel Expert, you’ll play a pivotal role in driving Flash Pack’s growth - engaging new customers across phone, chat and email guiding them through the buying process, handling objections with confidence and consistently exceeding conversion targets. You’ll manage your sales pipeline independently, including actioning follow ups, while also raising the bar for sales effectiveness across the team.

This is a high-impact sales role where you’ll connect deeply with prospective travellers, guide them through emotionally significant decisions and deliver outstanding results. At the same time, our sales function is evolving - we’re building stronger structures, playbooks, and best practices, so you’ll have the chance not just to succeed individually, but to help shape how we sell, to refine processes, and share insights that influence the way our entire team operates.

You'll have a set roster of hours with occasional flexibility to support team sickness, leave or peak periods. Please note these periods may fall on weekends, public holiday shifts, or evenings.

In line with our salary framework, the salary for this role is $49,000 to $53,000 USD per annum.

This is a remote position in the US - you must be based and have the right to work in the US to be eligible for this role as we cannot offer visa sponsorship at this time.

Where you will spend your time:

• Owning your pipeline: managing inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks.

• Building trust with customers: using discovery questions, storytelling, and empathy to guide travellers toward booking their next big adventure.

• Adapting and innovating: tailoring approaches to different customers, testing creative tactics, and flagging risks or shifts in behaviour to managers early.

• Driving team effectiveness: sharing best practices, contributing to sales scripts, crafting team wide AI efficiency levers and contributing to objection-handling playbooks.

• Collaborating across time-zones: provide handovers between timezone teams, sharing insights.

What we’d love to see from you:

• A strong track record in sales - consistently meeting or exceeding quota in a performance-driven environment.

• Experience in building customer rapport: confident in positioning and objection handling, with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written word.

• Proven ability to multi-task across inbound and outbound enquiries across live chat, phone, and email; balancing speed and attention to detail with personalization.

• Comfort working independently: managing pipeline, flagging risks, and making proactive decisions.

• Collaborative mindset: able to demonstrate teamwork across mutli-functional/timezone teams. You are proactive with regards to sharing insights

• Growth mindset: openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar. Hungry to see your own performance grow, as well as the team’s.

• Passion for travel and human connection - you’ll need to resonate with Flash Pack’s mission and customer base.

• Adaptability: thrives in a high-growth, startup-style environment with change and ambiguity.

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

Interview Process 🛠️:

Our interviews take place on Google Meet and usually consist of the following stages:

• An initial Screen with our Senior Talent Partner to get to know you a bit more and share more info about the company and Flash Pack (30 mins)

• An interview + case study with our Head of CX Growth, to hear more about your background and experience and to give you a deep dive into the role (60 mins)

• Meet with one of our founders for any final questions you or we have (45-60 mins)

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met. Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.