Specialist - Quality Management

Padgett Law Group (PLG) is an elite, full-service creditors' rights law firm with practices in Florida, Georgia, Tennessee, Arkansas, Texas, Ohio, Indiana, Pennsylvania, Mississippi, Alabama, New Jersey, Kentucky, and Illinois. Additionally, PLG offers national bankruptcy, replevin, and loss mitigation services. The firm’s practice provides exclusive representation to institutional clients such as lenders, mortgage servicers, credit unions, banks, hedge funds, investors and other financial services industry stakeholders.  Leveraging technology in our partnerships with forward-thinking clients gives PLG the ability to focus on the aggressive management and processing of delinquent or under performing loans, providing our clients with an edge when curing or resolving these complex legal matters. In 2019, PLG was recognized by The M Report, a leading default services industry publication, as a Top 25 Company to Work For. 

At Padgett Law Group, our mission is simple: to attract and retain the most talented individuals within our industry while delivering high-quality legal services to our clients. We understand our crucial role as our clients strive to provide an ethical and empathetic experience. We contribute to that through our long-standing and recognizable firm culture that is visible during every interaction with PLG—and amongst ourselves. At PLG, we stand on our decades-long tradition of merit, respect, hard work, and excellent results, and we use that foundation for every service we provide. As a firm, we believe that our mission can only be truly realized through investment in our core values of People, Precision, and Performance. 

At Padgett Law Group, we're not just looking for talented employees to join our growing team. We're looking for leaders who cultivate those around them and contribute to our path forward; we're looking for individuals who appreciate our culture and commit to our shared goals; we're looking for people who want to be more than employees, processors, or paper pushers. 

Our vision is to build the most compelling law firm that is home to the industry’s best talent, as we are today and as we grow in the future.

What’s in it for you? Padgett Law Group believes in investing in our employees and ensuring that they have all the resources necessary to succeed - including a competitive, comprehensive, and valuable benefits package. As a full-time PLG employee, you will receive: 

· 4 weeks of PTO from day one (which increases with tenure) 

· Paid Parental and Grandparent Leave

· 7 Paid Company Holidays and your birthday off every year

· Full suite of healthcare insurance options including health, dental, vision, STD, LTD, Accident, Critical Illness, Voluntary Life and AD&D coverage, and more 

· Company-covered Term Life Insurance, AD&D Insurance, and Employee Assistance Program 

· 401k (with company match)

· Extensive Training and Development Opportunities

· Flexible work schedules including in-office, hybrid, and remote working capabilities and more! 

We are currently recruiting for a Specialist - Quality Management role. This is a remote position; candidates must live and be authorized to work in the United States.  

The Specialist- Quality supports the firm’s Quality Management program by performing quality assurance reviews of designated draft documents before finalization and quality control reviews of completed work, internal audit samples, system updates, action plan items, and client alert items. This role helps verify that assigned work product and process completion align with firm procedures, client requirements, and applicable regulatory expectations, and escalates potential issues or trends to Quality Management leadership.

The essential functions include, but are not limited to the following: 

• Conduct quality assurance reviews of designated draft Proof of Claim (POC), Motion for Relief (MFR), and Response to Notice of Final Cure (RNOFC) items routed through established workflow controls prior to finalization, focusing on accuracy, completeness, formatting, redaction, naming conventions, exhibit or attachment labeling, client-specific requirements, and overall quality.
• Complete quality control reviews of internal audits, including post-filing audits, for POC, MFR, Payment Change Notice (PCN), Post-Petition Fee Notice (PPFN), Agreed Order (AO), and other assigned document or process types.
• Review system completions and updates for accuracy, consistency, required documentation, and adherence to approved procedures and workflow expectations.
• Review client alert items as needed against applicable standards, workflow requirements, and documented instructions.
• Document review results, exceptions, and supporting details clearly in designated trackers, audit templates, systems, and/or workflow tools.
• Communicate identified issues to Quality Management leadership and appropriate operational contacts in a timely, professional manner; request clarification as needed to complete assigned reviews accurately.
• Follow approved QA/QC job aids, audit templates, sampling instructions, client requirements, policies, procedures, and escalation protocols.
• Assist with updates to review notes, job aids, audit templates, and process feedback as directed by Quality Management leadership.
• Protect and maintain the confidentiality of client, borrower, and firm information by complying with firm policies, data security protocols, privacy requirements, and all applicable laws and regulations. Exercise sound judgment when handling sensitive financial information and safeguard data against unauthorized access, disclosure, or misuse
• Other duties as assigned.

• Experience in default servicing, foreclosure, bankruptcy, financial operations, legal operations, compliance, or a quality review environment is preferred.
• Strong attention to detail and the ability to identify inconsistencies in documents, workflow steps, system notes, and audit evidence.
• Ability to review and apply client requirements, policies, procedures, job aids, workflow instructions, and escalation guidance.
• Proficiency using case management systems, Microsoft Office applications, and electronic trackers or templates; CaseAware and BKFS experience is preferred.
• Ability to manage assigned reviews within established deadlines while balancing changing priorities.
• Strong analytical, problem-solving, and follow-up skills.
• Ability to work with others in a congenial and team-oriented manner.
• Exceptional organizational skills and the ability to multi-task and be adaptable to continual change.
• Excellent verbal and written communication skills.