Application Engineer

Job Summary: 

We seek a highly skilled Application Engineer to provide advanced support for eDiscovery applications. This role involves complex problem-solving, SQL script development, comprehensive documentation, and mentoring of junior staff. The ideal candidate will have a deep understanding of IT systems, particularly in eDiscovery environments, with certifications in relevant eDiscovery applications and a strong background in application troubleshooting and SQL scripting. The role is ‘hands-on’ and will require an individual with the ability to learn and adapt to new technologies. You will be expected to understand and adhere to best practices during planning and day-to-day execution of operations. The Application Engineer reports to the Operations Manager and is an Operations team member.

Role and Responsibilities:

• Advanced Support: Provide escalated support for eDiscovery applications such as Relativity and Brainspace. Address complex technical issues in collaboration with Systems, Storage, and Network Engineers.
• System Management: Enhance the security, reliability, and performance of applications through regular updates, vulnerability remediation, and ensuring system uptime. Perform upgrades and other maintenance tasks during scheduled maintenance windows following a change management process.
• Technology Oversight: Monitor and manage technology platforms including SQL, RabbitMQ, and Elastic, encompassing configuration, installation, and patching.
• SQL Development: Develop and implement SQL scripts for report generation and data manipulation within eDiscovery databases.
• Ticket Resolutions: Responding to ticket escalations, working tickets through resolution, regularly updating tickets with status, following ticket hand-off procedures, and escalating tickets to senior team members when required.
• Documentation: Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.
• Training & Mentoring: Mentor junior staff and provide training to enhance their skills in managing complex issues.
• Flexible Role Adaptation: Adapt to various assigned duties in evolving technology scenarios.
• Alerts and On-Call Rotation: Respond to critical alerts during the working day, and after hours per the published on-call rotation schedule. 

• Certifications: Relativity Certified Administrator (RCA) or equivalent experience.
• Education: Bachelor's degree in IT, or equivalent experience in a related field.
• Minimum of 5 years in IT or eDiscovery.
• Proficiency in SQL, with strong skills in creating dynamic queries using T-SQL.
• Strong working knowledge of PowerShell scripting.
• Skills in profiling and monitoring network, disk, SQL Server, and other infrastructure components. 
• Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.
• Excellent problem-solving skills with a keen attention to detail
• Ability to work under minimal supervision and your own initiative.
• Ability to collaborate with other teams across multiple time zones and geographies.
• Occasionally working evenings or weekends as required for scheduled or emergency maintenance.

Preferred Requirements:

• Certifications: Relativity Infrastructure Specialist (RIS) certification or equivalent experience.
• Application Experience: Experience troubleshooting and maintaining Brainspace, Reveal, Nuix, LAW, or other eDiscovery platforms.
• System Troubleshooting: Proficiency in OS-level troubleshooting with Windows Server or Linux. Experience working with AWS public cloud infrastructure.
• Scripting Skills: Proficiency in Python, Ansible, Terraform or similar scripting and DevOps tools.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits & Work Conditions: Repario offers an extensive array of benefits that help our employees improve their quality of life. The following benefits create added value to the work experience and make us a premier employer: 

• 100% Telecommute positions   
• Medical Insurance  
• Shift & Holiday Allowances  
• Flexible Time Off (FTO) 

About the Business:

Repario is an international, end-to-end eDiscovery service provider founded in 2023. Established via the merger of five established eDiscovery companies, each bringing their own expertise and specialty areas to our consolidated practice, Repario offers a comprehensive suite of services unmatched elsewhere in the industry. We provide expert digital forensics, incident response, and eDiscovery solutions focused primarily on the legal sector. We are a growing, entrepreneurial company seeking top-tier talent to help us provide exceptional value to our existing clients, while assisting in growing our market share and geographic footprint. We prioritize accuracy, security and timely delivery and are dedicated to providing our clients with the highest level of service and support.